account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Constantly Crashes!!

Highlighted
Talent
Message 1 of 2
1,411 Views
Message 1 of 2

Constantly Crashes!!

Why does my phone always crash when I'm trying to select parts of text to copy cut or paste??  It doesn't matter if I'm doing it via another app or if I'm just using the basic text messaging software built into my Sony phone!Screenshot_20180725-035607.png

 

 

 

TINA
--❌--
1 REPLY 1
One time poster
Message 2 of 2
1,337 Views
Message 2 of 2

Re: Constantly Crashes!!

Hi tina

 

have you tried a hard resset by holding down the up or down volume button first, i think its the down one, then hold the power button as well. the phone should switch off an vibrate once first

then 3 continouse ones, this will resset the hardware and memmory and clear any cache in the phone

 

hope this helps

 

dave