Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-02-27 06:09 PM
2017-02-27 07:55 PM
I also updated to 7.0 and my phone stopped working with audio in my car, and only sporadically with the phone.
I rung Sony support and was told to put it in safe mode, if it started working then, it was an app causing the problem. If not then it is an install or software and I should back up and restore to factory settings.
I did this taking a good few hours. Now it doesn't work at all, which is a nightmare for my job. The car can see the phone but the phone can't detect the car.
Do not take the advice to clear phone and re-install Nougat, as I only made things worse and now have absolutely no way of connecting as the phone can't even detect the car.
It has always been a bit sketchy, then it degraded after Nougat (as in it worked fine, I did the update, got back in the car, no longer worked) - now nothing.
2017-02-28 07:05 AM
Same thing happened, message keeps cycling between "bluetooth connected" and "bluetooth disconnected". The solution (well, not quite a permanent one) is to navigate into the in-car media screen. This is when it will pair correctly. Then you can navigate out of the screen.
After playing for 10 minutes via bluetooth, the connection starts to weaken, then i just repeat the process above. This was actually happening even before i updated to nougat 7.0.
2017-02-28 09:29 AM
I updated my Xperia Z5 to Nougat too.
The bluetooth with my car (Nissan Leaf) does not connect automatically but only with a new search each time.
Then, the music is played but no title is displayed and no controls are available from the vehicule...
All worked fine before the update.
I tried to delete pairing from both side (phone and vehicle) and pair them again, but no way... it doesn't get better...
2017-02-28 11:01 PM
2017-03-01 10:55 PM
I’m yet another one caught up in this. Music streaming and Smart Audiobook app via Bluetooth to my car has been working perfectly for over a year. Last Sunday updated to Android 7.0, build 32.3.A.0.376. Now have following problems.
I use Audiobooks a lot so am not at all happy about this. Come on Sony, get a fix for this please.
2017-03-05 05:47 AM
2017-03-05 05:59 AM
Did you try to reset the accessories in question, then redo the pairing process?
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
2017-03-05 06:13 AM
HI, thanks for your reply. the devices in question do connect to other mobiles and have been reset few times. i have tried to repair them but no avail. phone is failing to detect any bluetooth devices in vicinity and when it connects accidently, connection is lost after few mins. if connect to the car audio , it will disconnect itself. it seems to be a bug in s/w as with marshmallow everything was flawless.
2017-03-05 07:33 AM