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Audio Setting has stopped

One time poster
Message 21 of 81
1,236 Views
Message 21 of 81

Re: Audio settings forces to close

 I have the same problem since today with Xperia XZ!!! 

 

How is that problem fixed? SW or HW problem? :-(

Rookie
Message 22 of 81
1,208 Views
Message 22 of 81

Audio settings stopped

My XZ suddenly rebooted after a hard fall and then a prompt appear saying audio settings stopped, since then no audio ever heard, sound and mic diagnostics failed even with the *#*#7378423#*#* setting test. Even when using external audio speaker i.e a Bluetooth speaker or earphone, the phones lags when I try to play audio. 

 

I have tried software repair but it was unsuccessful. Will go to a repair Centre in the near future when I have the time as this might be a hardware issue

Learner
Message 23 of 81
1,046 Views
Message 23 of 81

no audio, keeps crashing

sound has suddenly stopped working , try to click on audio settings says its stopped to restar the app, no sound at all, tried hard re set and nothing ,, hellllp

One time poster
Message 24 of 81
1,044 Views
Message 24 of 81

Re: no audio, keeps crashing

I have also this problem.. Very bad.

Sony Xperia Support
Message 25 of 81
1,030 Views
Message 25 of 81

Re: no audio, keeps crashing

Hi @juggernaut87 and @Koksan, Welcome to the community. I am sorry to hear about this Slightly frowning Face 

 

Does restarting your phone help? Do you experience the same issue in  safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 26 of 81
1,011 Views
Message 26 of 81

Re: no audio, keeps crashing

rstart didnt help neither did a repair through pc 

Learner
Message 27 of 81
1,002 Views
Message 27 of 81

Re: no audio, keeps crashing

Having to send for repair nothing is helping 

Sony Xperia Support
Message 28 of 81
989 Views
Message 28 of 81

Re: no audio, keeps crashing

If you have not sent it away yet, try a software repair using Xperia Companion.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 29 of 81
966 Views
Message 29 of 81

Re: no audio, keeps crashing

I have the same problem, but it works with a headset. I know the audio on my phone works because alarms work, but no audio on speakers when its something else then an alarm. It also works in safe mode so im sure there must be a way to fix this right? 

Inhabitant
Message 30 of 81
1,090 Views
Message 30 of 81

Re: Audio settings stopped

I am having this issue too ever since updating my software.

 

I find it very disturbing seeing this many with the EXACT same scenario getting passed off as hardware faults.

 

Can you try just giving us XZ users some support and fix this SOFTWARE issue?

 

I have this exact scenario too now and have done the factory reset. The phone is in mint condition. Please, provide us with a fix or I'm getting my money back. This is disgraceful!!