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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Audio Setting has stopped

Rookie
Message 1 of 81
7,194 Views
Message 1 of 81

Audio Setting has stopped

When update my XZ to Android 7.0 I have no sound at all in my phone . If I go to Settings/Sound and try to check audio settings I get the error "Audio settings has stopped". The same behavior if I restart in Safe mode and after reset factory and software repair
 
what can i do ?
80 REPLIES 80
Emperor
Message 2 of 81
7,167 Views
Message 2 of 81

Re: Audio Setting

@ABCBA

 

Works fine with me, can you repair the phone with XC and report back?

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 3 of 81
7,160 Views
Message 3 of 81

Re: Audio Setting

I Repair it but after boot get the same error again , ...

Emperor
Message 4 of 81
7,156 Views
Message 4 of 81

Re: Audio Setting

@ABCBA

 

Try again and report back. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 5 of 81
7,149 Views
Message 5 of 81

Re: Audio Setting

repair it again and still get same error Slightly frowning Face ,  no difference

Emperor
Message 6 of 81
7,146 Views
Message 6 of 81

Re: Audio Setting

@ABCBA

 

I can't recreate the issue, I'll try to find more info on this.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 7 of 81
7,139 Views
Message 7 of 81

Re: Audio Setting

ty. 

and another problem Slightly frowning Face

cant record voice message or video on the camera after update

i dont install or update any app after update android ...

 

error : "Cannot record. Recording or a recording-related function may be in use by another app"

 

i force stop all related app and try again but get same error 

and not fix after repair 

Emperor
Message 8 of 81
7,137 Views
Message 8 of 81

Re: Audio Setting

@ABCBA

 

Settings > about phone > diagnostics > test the phone, your phone might have hardware issues




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 9 of 81
7,132 Views
Message 9 of 81

Re: Audio Setting

diagnostics speaker test failed

I have no sound at all in my phone

and microphone test not complete because every time i press next get not responding error :|

 

but i dont have any problem yesterday before update ... i dont think have hardware issues

Emperor
Message 10 of 81
7,115 Views
Message 10 of 81

Re: Audio Setting

@ABCBA

 

I doubt that it's software, it seems to be hardware, contact your Local support and get it inspected. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)