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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Answering machine and night mode

Commissioner
Message 11 of 45
562 Views
Message 11 of 45

Re: What happened to Voicemail options???


@Sunking101 wrote:
Go to call forwarding and manually type in your network's voicemail number?

What do you mean by "go to call forwarding"?

 

According to waht I read, Xperia XZ firmware does not provide access to Voicemail  and Call Forwarding seetings from "Settings > Call". Apparently these entries were deliberately removed by Sony for some reason.

 

Do you know any other way to access these settings?

Commissioner
Message 12 of 45
557 Views
Message 12 of 45

Re: Answering machine and night mode

The settings are there on my XZ?
Emperor
Message 13 of 45
555 Views
Message 13 of 45

Re: What happened to Voicemail options???

I wonder if this is a regional issue, http://support.sonymobile.com/global-en/xperiaxz/userguide/Voicemail/ you should have the option, which build number and country is your phone from?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Commissioner
Message 14 of 45
553 Views
Message 14 of 45

Re: What happened to Voicemail options???


@uliwooly wrote:

I wonder if this is a regional issue, http://support.sonymobile.com/global-en/xperiaxz/userguide/Voicemail/ you should have the option, which build number and country is your phone from?


The build number is 39.0.A.1.250

 

This is F8332 (dual SIM) bought from Amazon. I don't know what country it is from. How do I figure this out?

 

Out of the box it was originally set up for Chinese keyboard, I believe.  Amazon reviews say that the phone is shipped from Taiwan.

Emperor
Message 15 of 45
547 Views
Message 15 of 45

Re: What happened to Voicemail options???

You can install Xperifirm on your computer to figure it out 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Commissioner
Message 16 of 45
541 Views
Message 16 of 45

Re: What happened to Voicemail options???


@uliwooly wrote:

You can install Xperifirm on your computer to figure it out 


Done. According to Xperifirm firmware regions are distinguished by the suffix like "R11B", "R4B" etc.

 

But could you please tell me where do I find this regional suffix in my phone? I looked through the menus and I can't see it anywhwere.

Emperor
Message 17 of 45
535 Views
Message 17 of 45

Re: What happened to Voicemail options???

Open the phone app > input this > 

 

*#*#7378423#*#* > wait > Service info > Software info 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Commissioner
Message 18 of 45
533 Views
Message 18 of 45

Re: What happened to Voicemail options???


@uliwooly wrote:

Open the phone app > input this > 

 

*#*#7378423#*#* > wait > Service info > Software info 


Thank you.

 

According to Mine is R6B - Hong Kong, CIS RU/UA/KZ/BY or Saudi Arabia, according to XperiFirm.

 

"Customization" is 1305-2218, but I don't see such entry in XperiFirm.

Emperor
Message 19 of 45
521 Views
Message 19 of 45

Re: What happened to Voicemail options???

could you take a picture and post it here




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Commissioner
Message 20 of 45
519 Views
Message 20 of 45

Re: What happened to Voicemail options???


@uliwooly wrote:

could you take a picture and post it here


Are you are referring to the "Software Info" screen?

 

I just took a screenshot, but I can't post it here directly - the forum gives me an "Upload failed" error. So, here it is

 

http://i.imgur.com/Ud01r7G.png