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2017-08-28 09:42 PM - last edited on 2017-08-29 08:17 AM by alexdon
I bought my XZ Premium exactly 2 months ago. The phone glitched wile taking a pic after just one week. Reboot and phone worked.
About 2 weeks later, same thing after using FB. Had to reboot 5 times, before it restarted. Unfortunately 1 week ago the screen did not work anymore. Touchscreen works, so without my simcard I can unlock the phone, after which the stripes join the party. Sent it for a warranty repair. They said that there was a defective cirquitboard, that was replaced, and that led to my IMEI-code being changed and all data lost. Gave me some receipts that I need to have with me, if I need to take it to warranty again. Got home, started to setup the phone, again, and the had the same problem. Screen/phone won't turn on, but now there is something like a photo of a inktest that flashes, and the indicatorlight flashes green really fast once. So can someone tell me what this problem is, besides my storytelling being quite...let's say slow.
2017-08-29 01:38 AM - edited 2017-08-29 01:39 AM
2017-08-29 04:47 AM
Just wondering how this is not a question for a global forum, if I'm asking if people have had the same problem-> and know what is wrong, because the people who "fixed" my phon, did not fix it... soooo..
I'm sorry to hear about your experience, but this is a global user based forum, it will be wise to stay in touch with your Local support
2017-08-29 05:51 AM
It will be quite difficult for anyone to say that they have the same issue, as they could have a similar situation BUT it might be a unrelated issue.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2017-08-30 02:53 AM
Hi @Lepi84, Welcome to the community. I am sorry to hear about this
Based on the information you have provided the best thing to do is to remain in contact with your Local support team to arrange a repair assessment as uliwooly suggested.
Because the matter relates to your local support there's not much else we can advise on here. I apologise for the inconvenience this is causing you.
2017-12-12 11:52 PM - edited 2017-12-12 11:55 PM
Freezing black screen if happening while trying to make a phone call?
This might be because the top right sensor is dirty or blocked. Phone thinks it's held up to your head so shuts the screen off of save battery.