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2017-05-30 04:13 AM
When I put it in water about 10cm and stay 3 minutes，it start to shake with the screen is lighting.Then I turned it off but it still shake when the phone's power is off.It shaked all night.When the battery is off,the phone stopped.It is a product problem,and I just buy it for 3 days,can I change the phone for free?I konw Sony is now not support the water seepage fix...... But this is sony's problem in my phone....
2017-05-30 04:27 AM - edited 2017-05-30 04:35 AM
I am afraid we cannot answer about replacements because that will depend on your local consumer laws, check with your Local support team on that too.
Just remember, from the Sony website for the Xperia XZ Premium: https://www.sonymobile.com/global-en/products/phones/xperia-xz-premium/
Xperia™ XZ Premium is water resistant and protected against dust, so don’t worry if you get caught in the rain or want to wash off dirt under a tap water, but remember all ports and attached covers should be firmly closed. You should not put the device completely underwater; or expose it to seawater, salt water, chlorinated water or liquids such as drinks. Abuse and improper use of device will invalidate warranty. The device has been tested under Ingress Protection rating IP65/68. For more info, see http://support.sonymobile.com/global-en/dm/waterresistant/. Note the Xperia XZ Premium has a capless USB port to connect and charge. The USB port needs to be completely dry before charging.
2017-05-30 08:30 AM
When I put it in the water,I was taking a viedo by my z5c.My XZP is so weak that it has water flow into the phone through the type-c port.....When I pressed screen,it had some water and air flow from the port.....So sad.....Hope sony solve this problem....
2017-05-30 04:55 PM
This is your fault. There is clearly written warning to NOT put the phone under water. You can complain all you want.
2017-06-02 01:19 PM