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water is in my phone now!!!

Talent
Message 1 of 8
1,328 Views
Message 1 of 8

water is in my phone now!!!

When I put it  in  water  about 10cm and stay 3 minutes,it start to shake with the screen is lighting.Then I turned it off but it still  shake  when the phone's power is off.It shaked all night.When the battery is off,the phone stopped.It is a product problem,and I just buy it for 3 days,can I change  the phone for free?I konw Sony is now not support  the water seepage fix...... But this is sony's problem  in my phone....

7 REPLIES 7
Sony Xperia Support
Message 2 of 8
1,325 Views
Message 2 of 8

Re: water is in my phone now!!!

Hi @sonnny, I am very sorry to hear about this issue Slightly frowning Face

If you think your device has water damage I recommend you contact your Local support team to arrange an assessment. 


I am afraid we cannot answer about replacements because that will depend on your local consumer laws, check with your Local support team on that too.

 

Just remember, from the Sony website for the Xperia XZ Premium: https://www.sonymobile.com/global-en/products/phones/xperia-xz-premium/

 

Xperia™ XZ Premium is water resistant and protected against dust, so don’t worry if you get caught in the rain or want to wash off dirt under a tap water, but remember all ports and attached covers should be firmly closed. You should not put the device completely underwater; or expose it to seawater, salt water, chlorinated water or liquids such as drinks. Abuse and improper use of device will invalidate warranty. The device has been tested under Ingress Protection rating IP65/68. For more info, see http://support.sonymobile.com/global-en/dm/waterresistant/. Note the Xperia XZ Premium has a capless USB port to connect and charge. The USB port needs to be completely dry before charging.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Talent
Message 3 of 8
1,294 Views
Message 3 of 8

Re: water is in my phone now!!!

When I put it in the water,I was taking a viedo by my z5c.My XZP is so weak that it has water flow into the phone through the type-c port.....When I pressed screen,it had some water and air flow from the port.....So sad.....Hope sony solve this problem....

Regular
Message 4 of 8
1,291 Views
Message 4 of 8

Re: water is in my phone now!!!

no zuo no die, Congratulation!

^_^
Talent
Message 5 of 8
1,231 Views
Message 5 of 8

Re: water is in my phone now!!!

.........It is the product's quality problem,not mine.
 
Message 6 of 8
1,211 Views
Message 6 of 8

Re: water is in my phone now!!!

This is your fault. There is clearly written warning to NOT put the phone under water. You can complain all you want. Anguished Face

Talent
Message 7 of 8
1,124 Views
Message 7 of 8

Re: water is in my phone now!!!

Do you know what is ip68 means?

Moderator
Message 8 of 8
1,090 Views
Message 8 of 8

Re: water is in my phone now!!!

Any issue like this should be directed towards your Local support at the earliest opportunity.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
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