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system ui has stopped after Pie Update

One time poster
Message 1 of 14
3,221 Views
Message 1 of 14

system ui has stopped after Pie Update

Hi,

 

Since the Pie Update on My Xperia XZ Premium. 

The perfomance is terrible and the i cannot interact with the touchscreen some of the time.

This requires hard reset and is happening over 10 times per day.

Have performed a system recovery using  Xperia Comapanion.

Has not solved problem.

Also the volume up button isnt working anymore.

 

Regards,

 

Andrew

 

13 REPLIES 13
Message 2 of 14
3,183 Views
Message 2 of 14

Re: system ui has stopped after Pie Update

Hi @amend1982

 

So sorry to know that!

 

Since you already performed a software repair, I recommend you to contact your local support team and explain the whole situation and if the phone needs to be examined. 

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face
Learner
Message 3 of 14
3,131 Views
Message 3 of 14

Re: system ui has stopped after Pie Update

Facing same issue... Every time after upgrade firmware, the phone more terrible... This pie are the worst. Some time ui stopped, sometimes system hang...cannot click home or back button. Factory default still the same. Rubbish software development in sony Xperia xz premium 

Highlighted
Apprentice
Message 4 of 14
3,107 Views
Message 4 of 14

Re: system ui has stopped after Pie Update

Mines exactly the same, since updating to pie 9 I keep getting system ui not responding plus the volume up button hardly works, I have the same phone and also done a software repair via Sony companion and still no joy Slightly frowning Face it's driving me mad. have you come across a fix? 

Moderator
Message 5 of 14
3,100 Views
Message 5 of 14

Re: system ui has stopped after Pie Update

@DAN3MK

Having a non-functional physical key might indicate a hardware issue. You should contact your local support and get the phone inspected by a professional.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Learner
Message 6 of 14
3,086 Views
Message 6 of 14

Re: system ui has stopped after Pie Update

I gave up... Flash rom... PIE rom... Now so far no error msg...

One time poster
Message 7 of 14
2,778 Views
Message 7 of 14

Re: system ui has stopped after Pie Update

Experience the same issue too. Totally frustrating. Phone hang. Screen freeze. Auto restart many times a day. Volume up not working. Done software as they suggested. Nothing improved.

Sending the phone will mean paying and I'm skeptical there's a solution.

As I typed here, my Sony has hang twice and self restart on its own. 

I've called Sony and they said they didn't much feedback regarding such an issue when I now find so many others having the same problem. Is this a self denial issue? I am expecting better service from Sony but I'm disappointed. Even more angry as I use my phone to work and communicate with clients. 😡😡😠

Please let me know if anyone manage to resolve by sending phone in for Sony to service. Appreciate.

Learner
Message 8 of 14
2,737 Views
Message 8 of 14

Re: system ui has stopped after Pie Update

On last February, i send My Sony Bye bye Sony. Hellow Samsung Note9

Message 9 of 14
2,724 Views
Message 9 of 14

Re: system ui has stopped after Pie Update

hey guys literally everyone posts problems and issues after a pie update... specifically says after pie update... anyone tried going to back to oreo.. flashing the last working oreo version to see and check if its hardware problem or not. if flashing is tricky guess u can ask service centre to install oreo firmware and then check how its working. if same problem persists then only u can confirm its hardware issue and not pie update issue. 

One time poster
Message 10 of 14
1,258 Views
Message 10 of 14

Re: system ui has stopped after Pie Update

I'm going to take a wild guess and assume everyone here has had the phone for close to 2 years. This just seems like another business trick to get us to buy new phones. Apple and Samsung have been caught out on this, I'm going to assume Sony has just not been caught yet.

 

My phone which is due for upgrade in 2 weeks has also been giving issues after an update 2 months ago. Volume up button stopped working even longer before that. System UI not responding comes up almost every time i unlock my phone.

 

It is disgraceful that a compnay of this size purposefully releases bugs to older phones in hopes of more business. Sony will not see me as a customer again.