account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

sudden 2nd slot SIM empty in xperia xz premium

Inhabitant
Message 1 of 12
1,129 Views
Message 1 of 12

sudden 2nd slot SIM empty in xperia xz premium

Hi,

In my xperia XZ premium dual, I face sudden 2nd slot sim empty problem. And reinserting the SIM only rectifies the problem, but reappears after 15 days. Anybody has any solution, please let me know.Screenshot_20171130-203540.png

11 REPLIES 11
Message 2 of 12
1,121 Views
Message 2 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

@PDas can you try swapping cards around? insert SIM1 in the SIM2 slot and the SIM2 in the SIM1 and see which card disconnects after a while.

Inhabitant
Message 3 of 12
1,100 Views
Message 3 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

najodleglejszy , this happens once in a fortnight. But this happens...

Message 4 of 12
1,096 Views
Message 4 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

@PDaswell, then swap the cards and wait 14 days for the result? if after switching the cards around it's suddenly the SIM1 card that disconnects, you'll know that it's SIM card's fault. if it's still the card in the 2nd slot that disconnects, then it'll be a faulty slot.

Inhabitant
Message 5 of 12
1,050 Views
Message 5 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

No, it is the fault of the handset, and this time another sim which was inserted in the 2nd slot, went empty. Please help. Thank you.

Message 6 of 12
1,048 Views
Message 6 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

@PDas I guess the next step would be to perform a software repair using Xperia Companion and if that doesn't resolve the issue, then it's most likely that it's a hardware problem, in which case you could contact your Local support to arrange a repair.

Highlighted
Learner
Message 7 of 12
1,022 Views
Message 7 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

I have same issue, i trird to swap the cards , but still have the issue.

Message 8 of 12
1,015 Views
Message 8 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

@荧惑 if a software repair using Xperia Companion doesn't fix it, then you should contact your Local support about the issue.

Inhabitant
Message 9 of 12
983 Views
Message 9 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

Software repair using xperia companion does not correct the issue, I'm to head to local support. 

Learner
Message 10 of 12
748 Views
Message 10 of 12

Re: sudden 2nd slot SIM empty in xperia xz premium

Thank God i found the solution for this problem... Mybe you can try... But mine is xperia xzs dual sim... All you need to do is disable one of the mobile data of your sim card... Until now my phone work flawlessly with dual sim... Screenshot_20180623-004224.pngMybe you can try...