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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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international version (G8142), still no fingerprint?

One time poster
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Message 1 of 3

international version (G8142), still no fingerprint?

I just unboxed a G8142 dual sim XZP and went through the initial setup....there's no option for the fingerprint sensor. I'm really confused as to why since this is the dual sim international version. Any help is appreciated!

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Genius
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Re: international version (G8142), still no fingerprint?

@Shadow45637 could you please go to Settings, tap to About Phone then Diagnostics and then Facts and posting here your customization id? 


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Wizardry is the key!
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Re: international version (G8142), still no fingerprint?

@YoGem Customization is 1308-6041 R7A

 

I just tried doing software repair via PC companion to no success.  Thanks for taking the time out to help

 

-EDIT- sorry, I'm the OP, I think I accidentally signed in with 2 different accounts onto the forum