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2019-03-13 06:44 PM - edited 2019-03-13 06:56 PM
my phone xperia xz premium
a yellow spot appeared in the top left corner of the screen during normal use.
what should I do in the face of this situation.
I don't have another phone and I'm afraid it'll get worse after service.
I don't trust the service sony Turkey.
2019-03-14 12:43 AM
@Hobudan, you can try check if it is a software issue (not probable) first restarting the phone and if it doesn't work make a software repair with Xperia Companion (which will delete all your phone data). If that also doesn't work it is probably an hardware issue and it needs to be looked at by a Sony Support Team.
2019-03-26 04:18 PM
@Hobudan, sorry to hear about this.
Did you have any luck fixing this following the instructions given by @NunoSEN2 or did you have to send the device in for repair?
@Thero1988, sorry to hear that you are experiencing the same behaviour.
In your case this is related to the hardware in your device and it needs to be examined at an authorized service centre. If you get in touch with your Local support team, they will assist you further with having the device sent in for a repair.
Feel free to keep us posted on how it went!
2019-03-29 10:53 AM
@Jonas Thank you for your concern
I did contact the local support team and they directed me to an authorized service centre, but that was before my plane with only to days, i will get back to them when i go back to kuwait.
Should I go with the invoice and the phone box and accessories or the phone only should be enough?
I'll keep you posted anyways. thank you
2019-03-29 03:12 PM
Hi again @Thero1988,
You don't need to bring the charger, the box or any other accessories, the device and a proof or purchase/warranty card should be enough, but you may want to double check this with your support team, as this may vary between markets and I can only really tell what is needed here in The Nordics, where I'm situated.
Thank you and have a nice weekend!