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Tips & Tricks

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Xz premium dual Sim microphone

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One time poster
Message 1 of 3
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Message 1 of 3

Xz premium dual Sim microphone

I love the xz premium dual Sim but just two days ago my mic stop working.  When I get calls I can hear the person but they can't hear me. Kinda weird but how do I fix this issue or will I just have to send it to Sony and wait the long 5 weeks with no phone? 

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Forum Legend
Message 2 of 3
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Message 2 of 3

Re: Xz premium dual Sim microphone

hi @Speedyk85

 

could you try a few trouble shooting steps?

1.) try to restart your device

2.) go to settings>about phone > diagnostics. see if the microphone is working

3.) make sure the mic is dry and there are no obstructions like cases

4.) try to check with other apps like skype. hangouts, or trigger google assistant

if the mic works on those situations, but still not working with voice calls

5.) try to perform software repair using Xperia Companion



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The Man! The Myth! The Forum Legend! -Scott Sterling
One time poster
Message 3 of 3
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Message 3 of 3

Re: Xz premium dual Sim microphone

ive done all the steps. im still waiting for the label so i can send in my phone to have it fixed wich is taking way to long and i dont understand why i cant have a temporary replacement until i get my phone back. can u eplain why i have to go 5 weeks withou a phone