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Xperia premium dead screen

Message 1 of 3
Message 1 of 3

Xperia premium dead screen

Got my Xperia XZ premium back in June.

Last week it suddenly froze & went dead. Pressing the on/off button,the led light was intermittently flashing a faint green light. I tried the 2 min techniques of holding down the volume rocker & on/off button but nothing happened.I put it on charge for couple of hours & tried switching it on again,...this time with success. What a relief!

However,this morn it has the same flashing green led/dead screen issue & I've put it back on charge again but so far nothing.


Is this a software or hardware issue?

Forum Legend
Message 2 of 3
Message 2 of 3

Re: Xperia premium dead screen

it might be a software issue. try to charge the device again to make sure it is fully charge and perform software repair using Xperia Companion 

Learn to take care and troubleshoot your Device here:
Xperia Support by Sony:
Message 3 of 3
Message 3 of 3

Re: Xperia premium dead screen

Appreciate the reply. 

Tried all the tricks to get my phone working again but no joy.

Contacted Sony & they booked a repair where they replaced the motherboard.

It was only 4 months old so only lay-out was postage. Got it back within 2 weeks & re-installed everything from scratch.