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Xperia XZ Premium UI lag/stutter/choppiness

Message 1 of 14
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Message 1 of 14

Xperia XZ Premium UI lag/stutter/choppiness

My Sony Xperia XZ Premium has recently become buggy.The whole UI feels unsmooth and choppy at times.When i scroll web pages there seems to a a trembling effect and frame drops that occur in the menus and apps as well.The phone is not unusable but it's very annoying to see these problems when it just recently ran perfectly.Restarting or factory resetting the phone doesnt help at all even after multiple attemps and neither does messing around with the developer options.Could this be a hardware malfunction of a software issue?I'm currently on the single sim variant 47.1.A.8.49 firmware.

13 REPLIES 13
Emperor
Message 2 of 14
1,844 Views
Message 2 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

@Bozhidar_Ivanov

 

The first thing I would do is to boot in >>> safe mode and see if I experience the same issue




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 14
1,843 Views
Message 3 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

I did boot it in safe mode and the issue still persists.

Highlighted
Emperor
Message 4 of 14
1,837 Views
Message 4 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

@Bozhidar_Ivanov

 

Repair the phone with XC but do NOT restore anything 

 

 

Bridge (for Mac)

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 14
1,835 Views
Message 5 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

Tried it,doesnt help.Disabling most of the apps that i have no use of and run in the background also doesnt help.I'm not a heavy user and i dont strain the hardware with heavy games or anything.It's mind boggling to me why this is happening.

Emperor
Message 6 of 14
1,823 Views
Message 6 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

@Bozhidar_Ivanov

 

Try my suggestion and report back or contact Sony directly >>> Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 7 of 14
1,820 Views
Message 7 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

I have and they basically tell me to factory reset it.If the next firmware doesnt fix the problem ill take it to get serviced.Though i can bet money the technicians  at the store will label it as "not a serious enough of an issue" and wont send it for a repair or swap it for a new one.

Enthusiast
Message 8 of 14
1,786 Views
Message 8 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

I know this might sound stupid, but do you have stamina mode enabled by any chance?  

Message 9 of 14
1,768 Views
Message 9 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

Stamina mode turns on when the phone reaches 15% battery.
But yes,i have tried turning it off regardlessly and it doesnt help either.

Enthusiast
Message 10 of 14
1,754 Views
Message 10 of 14

Re: Xperia XZ Premium UI lag/stutter/choppiness

Did you try a software repair? You mentioned only factory reset.