Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-09-24 06:28 PM
Can i get replacement unit for this. Im very disapointed that on my xz premium paint started to come off on the frame
2017-09-24 06:37 PM
How did the paint come off? Is it because of a case or a drop?
2017-09-25 02:34 AM
Hi @TomasCro, Welcome to the community. I am sorry to hear about this
You will have to talk to your Local support team or retailer that you purchased it from as this is an international userbased community.
2017-10-22 12:51 PM
I had mine 4 weeks and noticed paint peeling off. Took to CPW where I purchased who originally told me it was wear and tear. I informed them of issues I'd read on here and that after 4 weeks I refused to accept wear and tear. CPW replaced my handset but have stated if it happens again then I will need to contact Sony as it is clearly a manafacturing problem if it happens again. Hope you can get your issue resolved
2018-01-15 01:40 PM
You guys refuse to replace even if we are ready to pay.... You guys are asking us to change the entire display for a frame...this is totally insane... Seriously its injustice... And u know something your person himself told me that " they Will ask to change the display for replacement of frame as many won't come front to it...." it's such a cheap thing right....
2018-03-08 11:48 PM
I may be a bit late on this too, but just checking. I found a little bubble in between the power and volume buttons and doesn't matter how careful I was, it peeled off last night 😭 I have screen protection on both front and back and I use a Sony flip cover that did cost me about 50 bucks.
Is there a fix for it or should I contact the store for it? Bought in August. 😪