Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-06-17 12:43 AM - last edited on 2017-06-17 02:03 AM by viridis
Dear Sony support staff,
we have spent roughly 800 $ on a phone - and it has issues with camera distortion.
Here, it's on Google anyway, so is the link to the thread you deleted - just as the one asking for reasons why you deleted the first thread.
A little more commitment to the issue would be appreciated. Again, we are your customers - just in case you forgot, if we stop spending money on Sony products, you'll face tough times finding a new employment.
And now, please work on a solution and discuss the issue with us. As far as I know, Sony is based in Japan, not North Korea.
a month ago - last edited a month ago
Thank you for your feedback, we would like to reassure you that we are dedicated to providing the best possible user experience for our customers and have taken your feedback very seriously. We have been taking time to make improvements and increase photo shooting options.
Our models featuring our new Motion Eye™ Camera, including XZ Premium, XZs, XZ1 and XZ1 Compact, feature a wide-angle lens. This lens enables an immersive experience by providing the ability to capture more scenery in the shot, however it may also yield perspective distortion when shooting photos. Whilst this distortion is consistent with similar wide-angle lens cameras in the industry, we have listened to your feedback and developed a new optional setting in the camera menu called 'Correction for image distortion' to minimize the distortion effect. It will be available via an upcoming software update on XZ Premium, XZs, XZ1 and XZ1 compact.
Thank you for your patience with this matter and thank you once again for your valuable feedback.
2017-05-28 07:46 PM
could you point out the distortion on the pictures? also, could you take pictures of an object or person not a screen?
Also, could you post the links to the forums you are referring to?
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2017-05-28 08:51 PM - edited 2017-06-25 07:08 AM
Just received XZP from SONY store, Out for a small trip today ,take pictures for family, all the pictures are distorted, only the head in the middle is slightly normal, but the body still twisted.
See attachment photos the head around the lens surrounding site all the irregular distorted .
this is not a simple wide-angle distortion but a rare irregular distortion.Try to shoot real person in different angles, the problem will be more serious then the attachment screen take photos , you simply can not choose one normal photos
Is this issue can fix by the update ???
XZS forum are the same problems have been 2 months still no fix !
Now seems the whold world xzp is the same problem, the flat shooting distortion is not the main problem, just for your reference .The main problem is the three-dimensional scene, when shooting three-dimensional scene will enhance the perspective several times, seriously beyond the reach of the human eye perceived acceptance , also seriously beyond the distortion of other mobile phones,The closer result you get will distortion more, No matter how you compose, how to adjust the distance and shooting angle,As long as leaving the center little center area, all will be serious distortion,again seriously beyond the distortion of other mobile phones!see carefully all the picture in all pages from different users , Portrait photography and flat grid shooting.
Especially the explanation on Message 184,this explains everything.
(The picture above comes from a xzp user who have professional knowledge , specific see link here)
Compare with other brand distortions:
The following test is vertical as possible as parallel to the computer screen ,Try to take the results of four different composition position.
2017-05-29 07:22 AM - last edited August
same two and a half years old children, the results of Shoot look like 6 years old body and head,
a variety of different stretch distortion,
vertical and horizontal all are the same ,also 4:3,16:9 are the same distortion
this has been seriously beyond the acceptable range of mobile phone lens distortion
I just want to know ,is this can be fix by Late update lens correction data ???
2017-05-29 11:49 AM
Wow the distortion is really bad but in my opinion that is not the worst part. Not sure you you have noticed but on every photo the sony has removed the eyes of your children and replaced with a white line?! Can that be sorted with a software update?