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XZP camera has serious distortion issue

SOLVED
Enthusiast
Message 93 of 826
Message 93 of 826

XZP camera has serious distortion issue

Dear Sony support staff,

 

we have spent roughly 800 $ on a phone - and it has issues with camera distortion. 

 

https://forum.xda-developers.com/xz-premium/help/xzp-camera-distortion-photos-t3622842

 

Here, it's on Google anyway, so is the link to the thread you deleted - just as the one asking for reasons why you deleted the first thread.

 

A little more commitment to the issue would be appreciated. Again, we are your customers - just in case you forgot, if we stop spending money on Sony products, you'll face tough times finding a new employment.

 

And now, please work on a solution and discuss the issue with us. As far as I know, Sony is based in Japan, not North Korea.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 783 of 826
Message 783 of 826

Re: XZP camera has serious distortion issue

Thank you for your feedback, we would like to reassure you that we are dedicated to providing the best possible user experience for our customers and have taken your feedback very seriously. We have been taking time to make improvements and increase photo shooting options.

 

Our models featuring our new Motion Eye™ Camera, including XZ Premium, XZs, XZ1 and XZ1 Compact, feature a wide-angle lens. This lens enables an immersive experience by providing the ability to capture more scenery in the shot, however it may also yield perspective distortion when shooting photos. Whilst this distortion is consistent with similar wide-angle lens cameras in the industry, we have listened to your feedback and developed a new optional setting in the camera menu called 'Correction for image distortion' to minimize the distortion effect. It will be available via an upcoming software update on XZ Premium, XZs, XZ1 and XZ1 compact.

 

Thank you for your patience with this matter and thank you once again for your valuable feedback.

sony_sign_logo.png - Official Sony Xperia Support Staff


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825 REPLIES
Emperor
Message 1 of 826
Message 1 of 826

Re: XZP camera has serious distortion issue

@feskey

 

could you point out the distortion on the pictures? also, could you take pictures of an object or person not a screen? 

 

Also, could you post the links to the forums you are referring to?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Talent
Message 2 of 826
Message 2 of 826

Re: XZP camera has serious distortion issue

this post was gone before by the  moderator viridis's movement here ,and he said it is by some edit reason . now  restore,but the main text and the first page have been modified and remove,also the thousands of views amount was emptied,I do not know why, so I repost below:

 

Just received XZP from SONY store, Out for a small trip today ,take pictures for family, all the pictures are distorted, only the head in the middle is slightly normal, but the body still twisted.
See attachment photos the head around the lens surrounding site all the irregular distorted .
this is not a simple wide-angle distortion but a rare irregular distortion.Try to shoot real person in different angles, the problem will be more serious then the attachment screen take photos , you simply can not choose one normal photos
Is this issue can fix by the update ???
XZS forum are the same problems have been 2 months still no fix ! 
Now seems the whold world xzp is the same problem, the flat shooting distortion is not the main problem, just for your reference .The main problem is the three-dimensional scene, when shooting three-dimensional scene will enhance the perspective several times, seriously beyond the reach of the human eye perceived acceptance , also seriously beyond the distortion of other mobile phones,The closer result you get will distortion more, No matter how you compose, how to adjust the distance and shooting angle,As long as leaving the center  little center area, all will be serious distortion,again seriously beyond the distortion of other mobile phones!see carefully all the picture in all pages from different users , Portrait photography and flat grid shooting.  

Especially the explanation on Message 184,this explains everything.

http-%2F%2Fimgur.com%2F3dJeVfq.jpgPPP.jpg

(The picture above comes from a xzp user who have professional knowledge , specific see link here)

https://forum.xda-developers.com/xz-premium/help/distortion-issue-scientific-approach-t3622966

 

Compare with other brand distortions:

f1.jpgf2.jpgf3.jpg

The following test is vertical as possible as parallel to the computer screen ,Try  to take the results of four different composition position.

555.jpgDSC_0090_resize.JPGDSC_0092_resize.JPGDSC_0093_resize.JPGDSC_0094_resize.JPGDSC_0096_resize.JPGDSC_0097_resize.JPG未标题-1.jpg

Talent
Message 3 of 826
Message 3 of 826

Re: XZP camera has serious distortion issue

@uliwooly 

I will shoot some person photo tomorrow.

 

Talent
Message 4 of 826
Message 4 of 826

Re: XZP camera has serious distortion issue

@uliwooly

2.jpg3.jpg4.jpg

same two and a half years old children,  the results of Shoot look like 6 years old body and head,

a variety of different stretch distortion,

vertical and horizontal all are the same ,also 4:3,16:9 are the same distortion

this has been seriously beyond the acceptable range of mobile phone lens distortion

I just want to know ,is this can be fix by Late update lens correction data ???

 

 

One time poster
Message 5 of 826
Message 5 of 826

Re: XZP camera has serious distortion issue

Wow the distortion is really bad but in my opinion that is not the worst part. Not sure you you have noticed but on every photo the sony has removed the eyes of your children and replaced with a white line?! Can that be sorted with a software update?

Talent
Message 6 of 826
Message 6 of 826

Re: XZP camera has serious distortion issue

@uliwooly

 

can this fix by late update?

Emperor
Message 7 of 826
Message 7 of 826

Re: XZP camera has serious distortion issue

@feskey

 

I'll escalate this but you might want to get it inspected by your Local support 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Talent
Message 8 of 826
Message 8 of 826

Re: XZP camera has serious distortion issue

@uliwooly

 

thanks, I will go to local support.  

a little confused here what you mean "escalate" ? an increase update or you mean submit the question to the relevant department !?

Emperor
Message 9 of 826
Message 9 of 826

Re: XZP camera has serious distortion issue

@feskey

 

more or less the later.

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)