account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

XZP camera has serious distortion issue

SOLVED
Adept
Message 401 of 838
968 Views
Message 401 of 838

Re: XZP camera has serious distortion issue

So you mean Sony Mobile won't even fix this issue in his next flagship cell phone?

To be honest, I dont' feel be victimized. Sony mobile support team's response of NO RESPONSE and attitude victimize me.

Moderator
Message 402 of 838
875 Views
Message 402 of 838

Re: XZP camera has serious distortion issue

You are all free to post/comment as long as it doesn't breach this community's discussion guidelines. So kindly DO NOT insult other users and DO NOT order them to stop commenting or replying to your posts.

 

You are all advised to spend a few minutes to read up those guidelines, in order to keep the discussion healthier and more productive.

 

Thanks all!



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Adviser
Message 403 of 838
873 Views
Message 403 of 838

Re: XZP camera has serious distortion issue

OMG

The moderator deleted a lot of different users post reply to him which  dissatisfaction with him....

 

Adviser
Message 404 of 838
869 Views
Message 404 of 838

Re: XZP camera has serious distortion issue


@Quester wrote:

You are all free to post/comment as long as it doesn't breach this community's discussion guidelines. So kindly DO NOT insult other users and DO NOT order them to stop commenting or replying to your posts.

 

You are all advised to spend a few minutes to read up those guidelines, in order to keep the discussion healthier and more productive.

 

Thanks all!


So we can subreption users post like you ,right?

Adviser
Message 405 of 838
845 Views
Message 405 of 838

Re: XZP camera has serious distortion issue

Instead of finding a solution or fix the issues for customer, SONY staff just stay here to remove customer's feedback ?

 

Disgusting...

Message 406 of 838
797 Views
Message 406 of 838

Re: XZP camera has serious distortion issue


@Itsarapong wrote:

Instead of finding a solution or fix the issues for customer, SONY staff just stay here to remove customer's feedback ?

 

Disgusting...


1. as far as I know, moderators aren't Sony employees

2. one of the removed comments called Sony developers idiots, I'm perfectly fine with insults being removed.

Moderator
Message 407 of 838
781 Views
Message 407 of 838

Re: XZP camera has serious distortion issue

@Itsarapong

@redmarl

 


@Itsarapong wrote:

Instead of finding a solution or fix the issues for customer, SONY staff just stay here to remove customer's feedback ?

 

Disgusting...


You know pretty well that those couple of messages removed were nothing near "customer's feedback", they were mere insults to other users and Sony staff. And if you think that insulting others will help your cause, then I'll have to shock you with the truth: it won't!

Please, read those community guidelines!

 

As @najodleglejszy said, moderators are just users but with some added responsibilities. We have the same amount of freedom (if not less) to post replies as any other user, and it's totally unacceptable to ask other users (including moderators) to stop replying to your posts. You can check this community users' list to learn more about the different rules on this forum.

 

This is a final point of order, and hopefully, we won't need to drift more from the original topic. If you have a problem with moderation, you may make a complaint to us directly and not publicly on the website. Creating threads or posts that question or reference administrative decisions or potential administrative decisions, such as post removals and thread closures, is not permitted. We are not perfect and if you feel that we have made a mistake, please privately contact a staff member and they will review the situation.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Learner
Message 408 of 838
705 Views
Message 408 of 838

Re: XZP camera has serious distortion issue

Distortion in XZP Lens is abnormal and it's best ugly distortion ever seen in the world of smartphone.

Why Sony didn't release software to solve this problem like a "Lens Correction" or anything else.

Wide angle lens is not nessessary in smartphone just use a normal lens and distortion value close to Zero, it's happy for customer.

I used to Sony Alpha camera as long time , i'm sure XZP Lens is abnormal distortion.

 

PS. Please care any customer, more Service Mind

PS2. Love you SONY.

Highlighted
Inhabitant
Message 409 of 838
672 Views
Message 409 of 838

Re: XZP camera has serious distortion issue

Why does not Sony tell customers about image distortion? The Sony website does not have this information. For me it's a lie and a scam.

 

Anti-distortion

When you’re taking pictures of fast-moving objects, they can sometimes come out looking misshapen or warped. That’s why the Xperia XZ Premium has a fast anti-distortion shutter that captures the true appearance of objects and people.

https://www.sonymobile.com/global-en/products/phones/xperia-xz-premium/camera/

Learner
Message 410 of 838
1,056 Views
Message 410 of 838

Re: XZP camera has serious distortion issue

Dear All,

 

It seem like customer's word didn't make anything better. 

 

It's despair.