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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the screen

Apprentice
Message 21 of 47
1,597 Views
Message 21 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

Can this be fixed? Or should the phone be returned to sony for repair?

Apprentice
Message 22 of 47
1,468 Views
Message 22 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

I guess this is a hardware problem as not every unit happens and screen record clips


@Wenchurious wrote:

Can this be fixed? Or should the phone be returned to sony for repair?



would not flash the white lines. Before they sort out the root cause better replace the unit.

Rookie
Message 23 of 47
1,337 Views
Message 23 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

I'm having the save issue. I was just watching a video on you tube and the white lines started appearing on the lower left of the screen. Slightly frowning Face

Apprentice
Message 24 of 47
1,334 Views
Message 24 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

The issue is not solved yet, take it back to your phone dealer. It's the best alternative at the moment.

Forum Legend
Message 25 of 47
1,306 Views
Message 25 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

does the whilte line appear in all video apps? youtube. video app etc?

try to run xperia diagnostics settings>about phone

try to boot to safe mode

or perform software repair using Xperia Companion

 

if the problem still persists. it might be hardware problem. so it is best to send your device for repair at your Local support


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Enthusiast
Message 26 of 47
1,254 Views
Message 26 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

I also have this issue. 

 

Any fixes yet? Or have people returned phone for a non-fault? 

 

Thanks 

Learner
Message 27 of 47
1,058 Views
Message 27 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

I have same issue while watching full screen video.
With build in player and also youtube.

https://youtu.be/U5QXvK6bmQk
螢幕快照 2017-06-11 上午12.41.11.png

https://youtu.be/ox510lEp91M

螢幕快照 2017-06-16 上午5.11.20.png

SONY Xperia XZ Premium Defect 1 @Day1 Full Screen Movie 新品不良
SONY Xperia XZ Premium Defect 2 @Day1 Full Screen Movie
Learner
Message 28 of 47
1,054 Views
Message 28 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

Hi there,

 

1. Yes, I have posted some movies and pics in this forum.
2. As showing my videos, under full screan watching, it is very offen.
3. Yes, I had tried build in app with local videos, Berliner Philharmoniker streaming app, and also youtube. They all have same problem. I have returned my phone, and haven't got a new one, so that I can't test your video.
4. I didn't use Netflix, but streaming on Berliner Philharmoniker app has same issue.
5. Yes, I had tried build in app with build in local video.

6. The white line is showed on same place.
7. I have already returned my phone.

Best,

Adept
Message 29 of 47
1,038 Views
Message 29 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

For now I don't seem to have that issue with my XZP (Black, received 5 days ago, Germany).

Where do I find that Sony Promo video on YouTube in previous post #to double check...

 

Cheers

Horst 

Sage
Message 30 of 47
1,026 Views
Message 30 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

Open the build-in Movies app and one of the select Movies-folder. -In there you'll find the Sony promo's as well as SpiderMan Homecoming trailer.

 

Btw, no issues with white line on my XZP, checked with the promo's and Spiderman trailer.