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XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the screen

Enthusiast
Message 31 of 47
1,940 Views
Message 31 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

The thing is it doesnt always happen so its very hard to replicate the issue. Its not conistent therefore I cannot prove to the store its faulty.

Very tricky situation!

Sony Xperia Support
Message 32 of 47
1,830 Views
Message 32 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

Hi everyone,

 

Thank you all for highlighting this. I received information today that this will be fixed in a later software version.

 

I'm sorry for any inconvenience this causes until then.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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Visitor
Message 33 of 47
1,350 Views
Message 33 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

So it is a software issue, I was about to start a claim for replacement. At first I thought it was the app I was using but all video playback apps I used even the stock video app show a white flash every few seconds during playback right at the corner under the notification light. 

Highlighted
Enthusiast
Message 34 of 47
1,217 Views
Message 34 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre

Still getting this, and its becoming more frequent.

 

Anyone else manage to find a fix or is it hardware related?

Moderator
Message 35 of 47
1,206 Views
Message 35 of 47

Re: XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the scre


@Bobo13 wrote:

Still getting this, and its becoming more frequent.

 

Anyone else manage to find a fix or is it hardware related?


It's software and the devs have found the issue and are fixing in a upcoming firmware update.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Apprentice
Message 36 of 47
1,060 Views
Message 36 of 47

Video playback flash occuring?

Video playback flash occuring

When playing any video on the xperia xz premium (in landscape mode) e/g: YouTube, video app or WhatsApp video, there is a small flash that occurs at the bottom left hand side of the phone? It occurs randomly, flashes for about 0.5secs. Does not affect the video playback or quality. But it is annoying as it catches the corner of your eye when viewing. 

Anyone else experiencing this?

Message 37 of 47
1,059 Views
Message 37 of 47

Re: Video playback flash occuring?

Inhabitant
Message 38 of 47
1,030 Views
Message 38 of 47

Re: Video playback flash occuring?

i get a flash in the left bottom corner a white fuzzy verticle block looking thing. Ive only gotten it when watching netflix.

Apprentice
Message 39 of 47
916 Views
Message 39 of 47

Re: Video playback flash occuring?

Iv have this problem to with my phone took it back to the Vodafone shop was just over the 28 days by 2 days so they would not replace it they sent it for repair that was yesterday I was very annoyed it will take 10 days they said gave me a phone on loan

Veteran
Message 40 of 47
866 Views
Message 40 of 47

Re: Video playback flash occuring?

I have the issue as well, I wonder what is the cause. It seems stupid that it is flashing itself in a very specific way and only when watching videos. 

 

Any clues on the reason? 

I doubt anh other manufacturer have had this odd issue.