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White dot on screen

Learner
Message 1 of 17
1,375 Views
Message 1 of 17

White dot on screen

I have jusy noticed one white dot on my xz premium scrscrescars . There's no damage nothino suddesud that whitewdot appeared on phone screen. What shall I do? 

16 REPLIES 16
Genius
Message 2 of 17
1,352 Views
Message 2 of 17

Re: White dot on screen

@stacey1308 could be a "Dead Pixel" are you able to take a screenshot & post it here

Learner
Message 3 of 17
1,325 Views
Message 3 of 17

Re: White dot on screen

Screenshot_20180212-090817.png

 

Picture attached . 

Learner
Message 4 of 17
1,301 Views
Message 4 of 17

Re: White dot on screen

I'm waiting for the reply 

Sage
Message 5 of 17
1,294 Views
Message 5 of 17

Re: White dot on screen

Could you explain what white dot you are seeing? -Where on the screen is it?

Learner
Message 6 of 17
1,282 Views
Message 6 of 17

Re: White dot on screen

1518445608111-1402653967.jpg

 

Just above the Google mirco symbol at the corner..  

Highlighted
Sage
Message 7 of 17
1,248 Views
Message 7 of 17

Re: White dot on screen

That looks like a problem/issue with the display.

Best way forward is to contact your local Sony support.

Sony Xperia Support
Message 8 of 17
1,239 Views
Message 8 of 17

Re: White dot on screen

Hi @stacey1308, I am sorry to hear about what has happened. Slightly frowning Face

I am sorry to say that since this is a physical concern, I am only able to refer you to have your device sent to an authorized service center. Slightly frowning Face In order to have the device sent in, I recommend getting in touch with your Local support for further assistance in doing so - as they are well informed in regards to local service routines, warranty terms and consumer laws.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 9 of 17
1,189 Views
Message 9 of 17

Re: White dot on screen

Hello,

 

It's just appeared on my screen too my old Xperia did this but it was 2+years old. Brought this premium outright slightly annoying. Have you looked into it anymore? 

 

Amy

Sony Xperia Support
Message 10 of 17
1,169 Views
Message 10 of 17

Re: White dot on screen

Hi @Amy_1989, I am sorry to hear that. Slightly frowning Face

Unfortunately, I may only advice you to have your device sent to an authorized service center as the concern is physical - as I mentioned in my previous post here. Slightly frowning Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.