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2018-02-10 09:46 PM
I have jusy noticed one white dot on my xz premium scrscrescars . There's no damage nothino suddesud that whitewdot appeared on phone screen. What shall I do?
2018-02-13 12:02 PM
Hi @stacey1308, I am sorry to hear about what has happened.
I am sorry to say that since this is a physical concern, I am only able to refer you to have your device sent to an authorized service center. In order to have the device sent in, I recommend getting in touch with your Local support for further assistance in doing so - as they are well informed in regards to local service routines, warranty terms and consumer laws.
2018-02-18 11:47 PM - edited 2018-02-18 11:47 PM
It's just appeared on my screen too my old Xperia did this but it was 2+years old. Brought this premium outright slightly annoying. Have you looked into it anymore?
2018-02-19 12:04 PM
Hi @Amy_1989, I am sorry to hear that.
Unfortunately, I may only advice you to have your device sent to an authorized service center as the concern is physical - as I mentioned in my previous post here.