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Touching the finger sensor makes the screen disappear

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Apprentice
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Touching the finger sensor makes the screen disappear

Sony. This is ridiculous . Own up to the error. If it's a software update issue, then fix it, right the wrong and stop the pain your loyal customers are going through. My issues are, 1. I've lost message audio notifications  2. Sound depletion on loudspeaker setting. 3. Touching the finger sensor makes the screen disappear , two pushes later and it returns to normal page. I've been a loyal customer since first buying a T68i in 2002. Please get these issues fixed before I have to go to a competitor that cares.