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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Touch screen problem xz premium

Learner
Message 1 of 6
662 Views
Message 1 of 6

Touch screen problem xz premium

My xz premium screen does not work only at the top, so I can't even scroll down the notification bar, any help

5 REPLIES 5
Pioneer
Message 2 of 6
651 Views
Message 2 of 6

Re: Touch screen problem xz premium

If you cannot use your screen then this.

  1. Long press the power key and the volume up key at the same time until your device vibrates.
  2. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.
    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates 3 times and turns off.

When rebooting push vol-down and keep pushing it for a while.

The phone will restart in safe mode

 

You can als try to connect a mouse to your phone with an USB adapter.

Then you can use the mouse to command your device.

(as a way of starting into safe mode)

 

If the problem persists in safe mode, then come back and we will guide you.

 


who knows knows
who doesn't doesn't
Learner
Message 3 of 6
649 Views
Message 3 of 6

Re: Touch screen problem xz premium

It has still refused though the mouse works

 

Pioneer
Message 4 of 6
640 Views
Message 4 of 6

Re: Touch screen problem xz premium

Then it's a disastrous situation.

You'll need a new screen.

It's the phone within warranty?


who knows knows
who doesn't doesn't
Learner
Message 5 of 6
633 Views
Message 5 of 6

Re: Touch screen problem xz premium

Not really, don't even know how much a new screen costs 

One time poster
Message 6 of 6
386 Views
Message 6 of 6

Re: Touch screen problem xz premium

did you get any fix for this? happened to me as well