account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Touch screen problem xz premium

Learner
Message 1 of 6
1,350 Views
Message 1 of 6

Touch screen problem xz premium

My xz premium screen does not work only at the top, so I can't even scroll down the notification bar, any help

5 REPLIES 5
Pioneer
Message 2 of 6
1,339 Views
Message 2 of 6

Re: Touch screen problem xz premium

If you cannot use your screen then this.

  1. Long press the power key and the volume up key at the same time until your device vibrates.
  2. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.
    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates 3 times and turns off.

When rebooting push vol-down and keep pushing it for a while.

The phone will restart in safe mode

 

You can als try to connect a mouse to your phone with an USB adapter.

Then you can use the mouse to command your device.

(as a way of starting into safe mode)

 

If the problem persists in safe mode, then come back and we will guide you.

 


who knows knows
who doesn't doesn't
Learner
Message 3 of 6
1,337 Views
Message 3 of 6

Re: Touch screen problem xz premium

It has still refused though the mouse works

 

Pioneer
Message 4 of 6
1,328 Views
Message 4 of 6

Re: Touch screen problem xz premium

Then it's a disastrous situation.

You'll need a new screen.

It's the phone within warranty?


who knows knows
who doesn't doesn't
Learner
Message 5 of 6
1,321 Views
Message 5 of 6

Re: Touch screen problem xz premium

Not really, don't even know how much a new screen costs 

Highlighted
One time poster
Message 6 of 6
1,074 Views
Message 6 of 6

Re: Touch screen problem xz premium

did you get any fix for this? happened to me as well