account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Speaker volume and quality

Highlighted
One time poster
Message 1 of 2
155 Views
Message 1 of 2

Speaker volume and quality

So i spilled a bit of soup on my phone and now the top speaker works as usual for 1 second when I play something, then goes really quiet and ringy, buzzez like when you turn up low quality speakers too much.

Is there a way to fix this, I'm not sure if it was this quiet a few days ago too or just now cuz of the spill, but I remember I had some trouble with volume in the previous days too, could it be a software issue? 

1 REPLY 1
Sony Xperia Support
Message 2 of 2
122 Views
Message 2 of 2

Re: Speaker volume and quality

Hi @Banex1, I am very sorry to hear about this.

 

Unfortunately it is very hard to tell from a distance whether this behaviour is caused by the software or if it is caused by the accident that you mentioned. Have you been able to carry out a quick test of the speakers in the support app in order to see if the hardware is working as intended? To do this, find and tap Settings > Support > Xperia Tests > Microphone and speakers.

 

Another thing that you can try is to reboot your phone in safe mode to see if the behaviour of the top speaker persists there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing so, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

 

If the behaviour of the top speaker persists in safe mode, My suggestion is to repair the software using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair. 

 

If none of these measures manages to improve the sound quality from the top speaker, I would suggest that you get in contact with your local support team in order to have your phone sent to an authorized service center to be examined and possibly repaired. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well. 

 

Let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.