account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sony Xperia XZ Premium slow charging

Rookie
Message 1 of 10
811 Views
Message 1 of 10

Sony Xperia XZ Premium slow charging

Over the last few days, my XZ Premium has become extremely slow to charge.

It's plugged into a wall socket.

9 REPLIES 9
Highlighted
Rookie
Message 2 of 10
809 Views
Message 2 of 10

Re: Sony Xperia XZ Premium slow charging

It also stops charging of its own accord!

Commissioner
Message 3 of 10
806 Views
Message 3 of 10

Re: Sony Xperia XZ Premium slow charging


@Mahler1911 wrote:

It also stops charging of its own accord!


Can u mention which charger u r using? There is related threads of other users having charging problems and u can check posts and replies to it. 

 

Check your phone's charging port. It should be clean of dust and dirt. Try other chargers with atleast 2A charger output. Try charging in safe mode too..

 

Use always Sony's uch12 charger with ucb20 or ucb30 cable . Using 3rd party Chinese cheap cables makes issues like this.  

 

Hope your phone works again..

Rookie
Message 4 of 10
798 Views
Message 4 of 10

Re: Sony Xperia XZ Premium slow charging

Thank you for your reply.

I am using the Sony Charger and cable.

I'll keep an eye on it.

Rookie
Message 5 of 10
725 Views
Message 5 of 10

Re: Sony Xperia XZ Premium slow charging

My charging problems continue.

A live chat with EE suggested that I back up all data to my laptop and perform a master reset.

I attached the phone to my laptop and got a message "The last USB device you connected has malfunctioned and is not recognised by Windows.

Commissioner
Message 6 of 10
720 Views
Message 6 of 10

Re: Sony Xperia XZ Premium slow charging


@Mahler1911 wrote:

My charging problems continue.

A live chat with EE suggested that I back up all data to my laptop and perform a master reset.

I attached the phone to my laptop and got a message "The last USB device you connected has malfunctioned and is not recognised by Windows.


That's usb port issue..bcos of connection problem due to looseness or unable to keep the connection properly.. 

Did u try other ports..? 

Rookie
Message 7 of 10
717 Views
Message 7 of 10

Re: Sony Xperia XZ Premium slow charging

Yes I tried others on my laptop

Commissioner
Message 8 of 10
713 Views
Message 8 of 10

Re: Sony Xperia XZ Premium slow charging


@Mahler1911 wrote:

Yes I tried others on my laptop


Same error?  Hmm that's weird... Can u try any other usb cable which is firm fit on the usb port.. if same error again.. will need to reinstall it's usb drivers.. reinstall Xperia companion as well..restart windows... Do u have desktop pc..try on it too.. 

Rookie
Message 9 of 10
710 Views
Message 9 of 10

Re: Sony Xperia XZ Premium slow charging

I have attached external drives to the same USB ports and they're working perfectly.

Commissioner
Message 10 of 10
705 Views
Message 10 of 10

Re: Sony Xperia XZ Premium slow charging


@Mahler1911 wrote:

I have attached external drives to the same USB ports and they're working perfectly.


It depends... My Z2 usb cable don't work with 2 ports of my laptop but works in desktop... Also pendrive, ext drive works in that 2 ports of laptop.. it's just depends on type cable connector.. 

After full factory reset repair check how its charging.. if still charging problem then it's kind of huge issue..which ends up at service centre ,asking to replace board .. it's messy...