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Sony XZ Premium suddenly died, no response from charging, no LED

Message 1 of 9
1,483 Views
Message 1 of 9

Sony XZ Premium suddenly died, no response from charging, no LED

My XZ Premium suddenly turned off on me and now it won't turn back on, I tried to charge it , no response and no Led indicator shown, 

It's been off for a week now and still doesn't respond to a few hours of change

 

I've got new phone anyways but I want to get this fixed so I can recover my data 

 

Many thanks 

8 REPLIES 8
Emperor
Message 2 of 9
1,418 Views
Message 2 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

@hiiiiiiiiiiiiiii3

 

I'm sorry to hear about that, could you try a different wall charger and/or usb cable? 

 

connect the phone to a wall charger > press and hold the power button for 10 seconds > let it charge for 2 hours > try to turn it on

 

btw, did you exposed the phone to water, did you dropped the phone? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 9
1,414 Views
Message 3 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

My phone wasn't dropped or exposed to water, 

I think my phone has burnt from inside, I openso the SIM card tray and it smells of burning 🙁

 I've sent to Sony to have it fixed

Emperor
Message 4 of 9
1,412 Views
Message 4 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

@hiiiiiiiiiiiiiii3

 

I'm sorry to hear that but yeah that's the way to go

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 5 of 9
820 Views
Message 5 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

OMG! I have the same issue too. I really love sony and i just got my XZP and it just went like off then and it smells burning inside. Sigh i guess i need to stop believing in sony... gotta switch to Samsung.

Too bad i really love the quality of theirs but because of this i will never ever going to buy sony products again.

Visitor
Message 6 of 9
631 Views
Message 6 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

hello,

 

i just got he same problem ,phone suddenly over heated wasnt even plugged in electricity and wouldnt respond anyomre, smells burnt inside too. did you have your phone fixed or any updates on it?

Emperor
Message 7 of 9
604 Views
Message 7 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

@Rasheed- 

 

If it smells "burnt" you should STOP using the phone ASAP 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 8 of 9
489 Views
Message 8 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

Did you fix your phone? 

Adviser
Message 9 of 9
448 Views
Message 9 of 9

Re: Sony XZ Premium suddenly died, no response from charging, no LED

same here still investigating mine has it since 5th may