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Smart backlight control since last update

SOLVED
One time poster
Message 41 of 73
1,435 Views
Message 41 of 73

Re: Smart backlight control since last update

This is getting to be very anoying now... Any word from Sony about a patch?

Sony Xperia Support
Message 42 of 73
5,976 Views
Message 42 of 73

Re: Smart backlight control since last update

Hello everyone and I'm really sorry to hear about this. Slightly frowning Face

You might experience that the Smart backlight control does not work or keeps stopping. This is a known behaviour that will be corrected in a new software release.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 43 of 73
1,264 Views
Message 43 of 73

Re: Smart backlight control since last update

I restarted my phone but it does not work! I'm too tired to see this message (smart black light controll keep stopping) please help me 

One time poster
Message 44 of 73
1,260 Views
Message 44 of 73

Re: Smart backlight control since last update

How do we stop it in the meantime? Phone won't go 30 seconds without this pop-up, force stop does nothing. 

Sony Xperia Support
Message 45 of 73
1,108 Views
Message 45 of 73

Re: Smart backlight control since last update

Hi @Ramin_attai, I understand that this is very irritating, it will be solved in a coming software update though.

You can take a look at the post that @najodleglejszy made and see if that helps, until the update is available for your device. 

@OMWilloughby, have a look at this post and see if that helps!

Feel free to keep me posted on how it works!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 46 of 73
990 Views
Message 46 of 73

Re: Smart backlight control since last update

Difficult to reply  with 'app crashed' constant pop up, for weeks,

 

Still haven't had time to fix tge growing brown blob XZp screen fault,

 

Now this interface box wont even let me edit a typo, 

 

And while im here, why fo you demand a DOB? 

Time to find another company, after 10 years 5 phones 

 

Visitor
Message 47 of 73
982 Views
Message 47 of 73

Re: Smart backlight control since last update

Hi, After update to Android 9 my Xperia XZ1 I get crash on Smart backlight control, it very annoing. Clear data doesnt help for longer period, especially when I use xperia with google maps on drive mode. Xperia is charging in the same time, its important to see this bug. Its also very dengerous for drivers, so please fix it asap!

 

My android ver is 47.2.A.4.45

Unregistered user
Not applicable
Message 48 of 73
939 Views
Message 48 of 73

Re: Smart backlight control since last update

Anyone still have the problem after updating to 47.2.A.6.30? This is the latest update 4 days ago, from then so far I am not seeing this issue...any feedback, anyone?

Rookie
Message 49 of 73
924 Views
Message 49 of 73

Re: Smart backlight control since last update

Yes, continuous problem on XZ Premium. Specifically noticed when charging, app pop-up cannot be stopped. Limiting use of device, cannot switch app off. Amazing mess... Disappointed by Sony Support and I'm using Sony since Sony-Ericsson, can imagine how is this for new users, 

Pioneer
Message 50 of 73
912 Views
Message 50 of 73

Re: Smart backlight control since last update

@Unregistered user ;

 

I think it's safe to say that the 47.2.A.6.30 update solved this issue.