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Smart backlight control since last update

SOLVED
Sony Xperia Support
Message 51 of 73
697 Views
Message 51 of 73

Re: Smart backlight control since last update

Hello again everyone!

@_mjc_, I understand the frustration and while you wait for the update to be available for your device, take a look at this post and see if that helps!

https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Smart-backlight-control-since-last-update/m-p/13516...

Regarding the brown blob, do you always see this on the display, or is it just showing up in certain applications? You can do the display test found in Settings > Support > Xperia tests > Display and see if it's shown there.

@kolegaz, This will be solved in a coming software update, however I can't say when this update will be available for your specific device, but I hope it will be soon.

@Unregistered user, thank you for this information and I'm really glad to hear that! Slightly smiling Face

@MilanG, I understand the frustration and I'm sorry that you experience this behaviour.

This will be resolved, but since updates are not released at the same time for all devices, I'm afraid that I can't give you an exact date as to when you will receive the update that resolves this.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 52 of 73
686 Views
Message 52 of 73

Re: Smart backlight control since last update

Well, I'm still on A.4.41 and my device claims it's updated with latest sw!? 

Rookie
Message 53 of 73
676 Views
Message 53 of 73

Re: Smart backlight control since last update


@MilanG wrote:

Well, I'm still on A.4.41 and my device claims it's updated with latest sw!? 


I saw @Unregistered user's post yesterday indicating that update 47.2.A.6.30 seemed to resolve the issue, but I'm in the same boat as @MilanG . My phone was updated to 47.2.A.4.41 on January 22, 2019, and shows that it is up to date when I checked for updates.

Pioneer
Message 54 of 73
668 Views
Message 54 of 73

Re: Smart backlight control since last update

@Poit57, @MilanG ;

 

The updates are released gradually according to the costumization version of your device, check out the latest version to your costumization version in Xpericheck.com.

Sony Xperia Support
Message 55 of 73
560 Views
Message 55 of 73

Re: Smart backlight control since last update

Hello again!

@MilanG and @Poit57, that means that the .41 software version is the latest one released for your specific devices/customizations as @NunoSEN2 wrote. In @Unregistered user's case, his device has received a newer software version (47.2.A.6.30). When the new update is available for your devices, you will receive a new notification telling you that there is a new software update available.

Do note that I can't say when this update will be available for your devices as updates released at different times depending on the operator, market, region or country.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 56 of 73
530 Views
Message 56 of 73

Re: Smart backlight control since last update

If it has taken Sony this long to fix something so small then I'm surprised they even managed to get a phone working to begin with. I think Sony may have hit the peak of their technical expertise with the Walkman. Since this issue is affecting my work I will be returning this phone for another more reliable brand. I have lost all confidence in Sony.

Highlighted
Visitor
Message 57 of 73
493 Views
Message 57 of 73

Re: Smart backlight control since last update

@Jonas

My version is directly from Sony for CE region, not branded by any GSM provider. So I hope you will fix it asap.

Learner
Message 58 of 73
377 Views
Message 58 of 73

Re: Smart backlight control since last update

Dear Sony

Upgrade to Android Pie was a disaster. It's the very first time I wish I wouldn't done that (but I couldn't).

Smart backlight app crashes despite I have turned this function off. The smartphone is useless when there comes a crash message ten or twenty times in a row. It's very dangerous, while you driving and using the spartphone as a navigation. 

 

I hoped that update to ver 47.2.A.4.41 will solve the problem, but it didn't.

And it's a PREMIUM phone!!! I was glad for it at the start. It's my first SONY Xperia phone. And the last.

 

SONY! Wake up and do something!

 

Regards

Tomasz

 

PS. And I can see, that last security update was in DECEMBER!!!

Unregistered user
Not applicable
Message 59 of 73
351 Views
Message 59 of 73

Re: Smart backlight control since last update

https://xpericheck.com/cda/1308-8226

 

I believe you may have received the latest patch. The above link is for the CE region. Is the problem still there?

One time poster
Message 60 of 73
349 Views
Message 60 of 73

Re: Smart backlight control since last update

Why is this marked as solved? I can't find any solution in the Sony reply.

When will a fix be released?