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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Smart backlight control since last update

SOLVED
Commissioner
Message 21 of 73
3,600 Views
Message 21 of 73

Re: Backlight control app anomaly

@Jonas, will it be fixed soon?


:loop; start "" %0; goto loop
Learner
Message 22 of 73
3,488 Views
Message 22 of 73

Re: Smart Backlight Control Keeps stopping

Same here. Renders the phone almost unusable as pops up roughly every 5 seconds and requires a restart. Very very frustrating.

 

One time poster
Message 23 of 73
3,438 Views
Message 23 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

Thanks! Yeah my smart backlight kept giving me crap after the pie update too. 

Apprentice
Message 24 of 73
1,834 Views
Message 24 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

This is really frustrating when I'm gaming on any of games I have this makes the game unplayable and it effectively sabotages the game. I've lost games online because of this. It seems very random when happens. And this has been happening on Android 8 and now 9 update. Please come up with a solution soon! I've tried the following

1. Force Stop 

2. Turning off intelligent lighting control.

3. Disabling notifications

 

And nothing seems to work.Dizzy Face

Rookie
Message 25 of 73
1,808 Views
Message 25 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

After 2 weeks of Android 9.0, I finally got annoyed enough to search if others were experiencing the sames issue. As others have stated, the error only occurs when the phone is charging. 

 

Without really looking into it, I had assumed that it was related to the auto-brightness setting, but I finally located the setting where it describes a feature that will prevent the screen going to sleep while holding the phone in your hand. I don't really feel like I'd be losing much functionality if it comes down to turning off the setting to avoid the constant error messages.

Apprentice
Message 26 of 73
1,741 Views
Message 26 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

Willing to give that a try but I haven't found what exactly talking about in settings menu?Smirking Face See screen shot and please break down how you got to at sesetting.

Screenshot_20181218-160602.png

 


@Poit57 wrote:

After 2 weeks of Android 9.0, I finally got annoyed enough to search if others were experiencing the sames issue. As others have stated, the error only occurs when the phone is charging. 

 

Without really looking into it, I had assumed that it was related to the auto-brightness setting, but I finally located the setting where it describes a feature that will prevent the screen going to sleep while holding the phone in your hand. I don't really feel like I'd be losing much functionality if it comes down to turning off the setting to avoid the constant error messages.


 

Pioneer
Message 27 of 73
1,739 Views
Message 27 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

@B200;

 

As I already stated in previous post, try before charging going to settings>display>advanced>smart backlight control>turn off (disable). You can turn it on after charging.

Highlighted
Commissioner
Message 28 of 73
1,733 Views
Message 28 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

But as you may now, this is not a sulution. Solution is fix... And so far no answer from support members at all.


:loop; start "" %0; goto loop
Pioneer
Message 29 of 73
1,726 Views
Message 29 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

@mrnino;

 

I never said it was a permanent solution but in fact a provisory one until Sony fixes the issue (I hope) in future updates.

Anyway my answer was specific to @B200.

Apprentice
Message 30 of 73
1,725 Views
Message 30 of 73

Re: Problem with intelligent control of lighting after updating Android 9.0

As I stated in my previous post I've only done this to no avail. See screenshot. Screenshot_20181218-172335.png