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2018-08-19 08:31 PM
Following the software update to Oreo 8 - my XZ Premium will only intermitently accept charge. My son has had the same issue and his has now stopped charging entirely. In general mine accepts the charge for a few seconds (red light) and then stops. Occasionally it will fully charge - but not reliably and increasingly less frequently. it will only charge from the mains - using a portable battery is hopeless. When I first had the phone (circa 6 months) it would charge from the battery in just over an hour.
This issue has only happened following the software udpated about a month ago - before that it was fine.
I have tried
- different cables; different plugs - no difference
- soft (short and long) reset - no improvement
- Using Sony Companion to repair the software - PC won't recognise the phone (two PC's; several cables)
- removing any recently installed apps - no difference
I see that this issue is a relatively common issue for Sony - but have found no solution on forums etc that works - HLEP!!! TIA
2018-08-20 12:37 AM
2018-08-20 12:29 PM
thanks Uliwooly - trying very hard to avoid that if I can. I have found many posts from people suffering similarly over the last few years - but no solutions that work for me. Was hoping I may find a new idea! It just seems a huge co-incidence that both my son's phone and mine (same model; same age) have done the same thing that the same time - it must be software? I did manage in the end to link to Xperia companion and repair my software (basically re-install and reload data from backup) but it doesn't appear to have solved the issue.
Will get in touch with Sony - but any ideas on here would be great. thank you
2018-08-20 12:36 PM
You could also Check your USB Port in the Phone. IT could be possible, that There is to much dirt Blocking the cable.
2018-10-29 09:20 AM
I experience this issue and able to replicate it.
The first time i encountered this problem is when i used my friends's huawei fast charge brick and cable. The first few seconds it shows charging but after that it cancels out the charge.
After reaching office, using the original sony plug and cable able to charge properly. Used my anker powerbank and anker cable also no issue.
What i suspect maybe is the fast charger plug you're using is above 2A
2018-11-07 09:54 PM
my phone has had a simillar issue several times. They keep swapping it for different handsets but same model and this keeps happening. On one occassion they sent me a handset that only charged upto 40%.
We should start a campaign letting people know about this issue. I am in the UK and sony has the most disgusting customer service ever. They have no centre to go to. How can someone honestly experience the same problem 8 times with no solution from the escalation team who are disguistingly rude and unhelfull.
Please do not bother with this phone just get a nother make. I have come across hundreds of reviews experiencing the same issue. All you will get from this forum is "contact yor local center" Thats all they ever advise if our lucky not to be asked to update your software.
Time wasters. i WILL NEVER USE ANYTHING SONY.
2018-11-11 01:45 PM
Couldn't agree more. Sony UK is a terrible service. I have the same charging problem with my XZ PREMIUM.
After posting it to Sony, they gave me a quote for almost £500 to repair it! Before that, I thought it was the battery or charging socket, which I had replaced through a local repair shop. Just to save the hassle of sending it to Sony. They said the warranty is invalid because it had been opened. The fault was found to be something else, and Sony refused to fix under the warranty.
I tried to reason with Sony through email, to no avail.
I used to buy the top Sony phone every year, but not any more I won't. After the lack of support I received from Sony, I’m moving to Samsung.
2018-11-13 12:12 AM
When your phone is not recognised try point 2B in the second post of the FAQ about software repair.