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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Quick questions, quick replies; ask anything about the XZ Premium!

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Adviser
Message 451 of 486
349 Views
Message 451 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

I already set my internet settings about a week ago after my Mobile data was not working. Even with those, I have not been able to 'Download internet settings' Or Send Pictures in my text messages (The main reason I needed help)

By tagging I mean saying @NunoSEN2 or @PuppyRyan, Because the tag remains grey in my perspective and I don't think you are getting alerted when I say @NunoSEN2

Pioneer
Message 452 of 486
347 Views
Message 452 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

@PuppyRyan;

 

In that case I don't know what else you can do besides a software repair with Xperia Companion because you should have the Download Internet Settings option and if the internet settings are correct you should have mobile data.

Regarding the tag option I suppose it is only available for the Pioneers.

Rookie
Message 453 of 486
329 Views
Message 453 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hi, I just simply forgot my password, how can I recover it without erasing my data? 

One time poster
Message 454 of 486
324 Views
Message 454 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Can I use different brand of flip case?? Will it work like the flip case for XZP by Sony??

Learner
Message 455 of 486
281 Views
Message 455 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Where can I find the Sony store app, I am trying to get my phone to control my Sony Soundbar. Any advice would be much appreciated. Thanks!

 

One time poster
Message 456 of 486
241 Views
Message 456 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

I updated my XZ premium for Android version 9.0 (pie) and my display changed to a X-ray like screen.

Its difficult to read images appear too bright.

Its definitely some kind of software update problem. How can I fix this? 

 

Visitor
Message 457 of 486
240 Views
Message 457 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

the wifi calling option it does not appear in XZ premium Sony I try to call support many times no one can help do you have idea about that 

Pioneer
Message 458 of 486
237 Views
Message 458 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hi @Sach9 ;

 

Have you tried simply restarting the phone? (preferably in a dark enviroment).

Pioneer
Message 459 of 486
236 Views
Message 459 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hi @khaledismael ;

 

For WiFi calling (VoWiFi) your phone might need an operator costumized software, please read this:https://support.sonymobile.com/global-en/xperiaxzpremium/faq/wifi-&-connectivity/801930746ffcf563015...

Visitor
Message 460 of 486
228 Views
Message 460 of 486

Re: Quick questions, quick replies; ask anything about the XZ Premium!

thanks for your help but as I follow the steps I didn't find wifi calling option in my phone