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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Quick questions, quick replies; ask anything about the XZ Premium!

Apprentice
Message 441 of 490
356 Views
Message 441 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hi

I turned my phone off and on and it seems to be a lot brighter. The lowest brightness is bright and the highest is brighter than I've ever seen. Is it a new update?

Even at the lowest brightness, sections of the screen that were black are now grey. 

Apprentice
Message 442 of 490
356 Views
Message 442 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Why is the screen so much brighter suddenly  even on lowest brightness ? 

Pioneer
Message 443 of 490
355 Views
Message 443 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hi @PuppyRyan

First reset your Internet settings

in settings tap magnifying glass and type reset.

It will bring you there.

Now that settings are clean you can set them again.

Settings->network&internet->internet settings, like @NunoSEN2 explained

Or in settings tap magnifying glass and type download and you're there.

 

Hope you can find it.

If not, just ask again.


who knows knows
who doesn't doesn't
Pioneer
Message 444 of 490
352 Views
Message 444 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!


@MrIntelligent wrote:

Hi

I turned my phone off and on and it seems to be a lot brighter. The lowest brightness is bright and the highest is brighter than I've ever seen. Is it a new update?

Even at the lowest brightness, sections of the screen that were black are now grey. 


Hi @MrIntelligent;

 

Try restarting the phone in a dark environment to see if the issue is gone. 

Pioneer
Message 445 of 490
349 Views
Message 445 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!


@PuppyRyan wrote:

Hi, thanks for trying to help but I don't see 'Internet Settings' in Network and Internet. Anything else that could help me?

@NunoSEN2


@PuppyRyan;

It's the third option of "Network and internet". 

Apprentice
Message 446 of 490
344 Views
Message 446 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hey Nuno that actually fixed it! Thanks 

Adviser
Message 447 of 490
333 Views
Message 447 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

@NUNOSEN2 I tried resting my internet settings and such, but I still can't see that option. Screenshot_20190114-123123.png

 Above is a screenshot of my Network & Internet Page.
(My Wifi is not connected because I just reset Internet Settings).

 

Pioneer
Message 448 of 490
323 Views
Message 448 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!


@PuppyRyan wrote:

@NUNOSEN2 I tried resting my internet settings and such, but I still can't see that option. Screenshot_20190114-123123.png

 Above is a screenshot of my Network & Internet Page.
(My Wifi is not connected because I just reset Internet Settings).

 


@PuppyRyan;

 

That is indeed really odd, you should have the option to download internet settings just next to "Mobile Network".

Did you made any change to phone firmware?

Are you the owner (primary user) of the phone or are you a secondary user?

If it is not there you can try a software repair with Xperia Companion to see if it returns, otherwise, if you don't want to make a software repair you can ask your network operator for internet settings and insert them manually in Network and Internet>Mobile Network>Access points>+>insert the settings.

Highlighted
Adviser
Message 449 of 490
308 Views
Message 449 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

Hi, I am the Primary user of this device and it was bought quite recently.

Is there any way you could walk me through manually inserting them?

 

(Btw how do I tag?) 

Pioneer
Message 450 of 490
301 Views
Message 450 of 490

Re: Quick questions, quick replies; ask anything about the XZ Premium!

@PuppyRyan;

 


@PuppyRyan wrote:

Hi, I am the Primary user of this device and it was bought quite recently.

Is there any way you could walk me through manually inserting them?

 

(Btw how do I tag?) 


You need to ask your network operator for the internet settings (they are different for each operator), then you simply insert them in the correct place of the APN page as described.

What do you mean by tag?