account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Problems with notification and ringing tones

Highlighted
Message 1 of 5
1,180 Views
Message 1 of 5

Problems with notification and ringing tones

Hello! I have a Xperia XZ Premium, with android 8.0.0.
Since the last software update, every time I make or receive a call, the device's notification and ringing tones are lowered, even though the volume of the device is at its maximum. I am obliged to restart the device so that it returns to normal. I've already made a diagnosis and in diagnosis the audio works correctly. I started the phone in safe mode and did the test and again, immediately after making or receiving a call, the problem returns.
Does anyone else have this problem?

4 REPLIES 4
Visitor
Message 2 of 5
971 Views
Message 2 of 5

Re: Problems with notification and ringing tones

Hi. Did you ever find a solution to the problem. I am having the same issue.

Thanks 

Message 3 of 5
966 Views
Message 3 of 5

Re: Problems with notification and ringing tones

You said after the last software update huh? then, I think you both try to reset your phones.

Message 4 of 5
955 Views
Message 4 of 5

Re: Problems with notification and ringing tones

Obviously. Did not work.
Since I wrote this post, my device has already updated twice more. In the first update later, the problem disappeared. In the last update, about a week ago, it happened again.

Message 5 of 5
954 Views
Message 5 of 5

Re: Problems with notification and ringing tones

Unfortunately not.