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Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

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Adviser
Message 16 of 83
5,185 Views
Message 16 of 83

Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

 

[UPDATE] This bug has been FIXED since SONY's November 2017 firmware update (47.1.A.5.51). 

 

RGBC-IR and ToF sensors seem to get some bugs after 8.0 update (47.1.A.3.254) on XZ Premium.

Can NOT fix it with Xperia Companion.

 

According to users' replies, it seems that only the G8142 model with dual SIM got affected.

The G8141 model with single SIM are fine.

 

Please fix it soon. 

 

131617nixajaiw0vb6p1i6.png

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 55 of 83
6,407 Views
Message 55 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

Hi Everyone,

You may have noticed that the camera on your Xperia XZ Premium Dual SIM doesn't behave according to specifications after the update to Android 8.0 (software build 47.1.A.3.254).

This is due to a software configuration related to the RGBC-IR and ToF sensors used by the camera. When these sensors don't work correctly, pictures taken under specific lighting/colour conditions will be affected. Results include slower auto focus and effects on colour rendition.

This has been solved in an updated software version that is scheduled for release in November, 2017. However, please note that Software updates are released at different times depending on the operator, market, region or country. Therefore, I am not able to give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.


Official Sony Xperia Support Staff


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82 REPLIES
Pioneer
Message 1 of 83
5,545 Views
Message 1 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

I have the same problem

One time poster
Message 2 of 83
5,472 Views
Message 2 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

I have that issue too. 

Inhabitant
Message 3 of 83
5,448 Views
Message 3 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

update the video for more detail

at the end of video, i have show laser focus of my old LG G4
Inhabitant
Message 4 of 83
5,361 Views
Message 4 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

I have the same. I think it's for all oreo users right now

Message 5 of 83
5,341 Views
Message 5 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

mine too not working... hope it get fixed soon

Inhabitant
Message 6 of 83
5,336 Views
Message 6 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

My firmware version is 47.1.A.3.254-R2B - Customized VN. Saw it when reflash by Software repair of Xperia Companion.

My friends who own an XZ premium got the same problem as me. I think this happen because 8.0 software update not fully optimized. Beside lacking of ToF sensor (Laser focus) making 3D Creator app not focus properly. Leaving object blurry.

Hope they will fix this soon in next patch.

Inhabitant
Message 7 of 83
5,309 Views
Message 7 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

I can't confirm that this happens for all Oreo users.

For me the sensors are working fine.

 

I'm on 

1309-2157Telekom.de DE47.1.A.3.254

Updated OTA this morning

Model is G8141 (single SIM)

 

Screenshot_20171026-104809.pngScreenshot_20171026-104825.png

 

Only thing I did after the update was clearing the cache.

Hold volume up + power button until the phone turns off. 

Keep holding until the phone vibrates 3 times shortly.

Then release and restart the phone. Not sure if this has 

anything to do with it, but that's actually the only thing 

I did after the update. But I didn't check the sensors before that.

Message 8 of 83
5,268 Views
Message 8 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

to people who experience this issue, is your XZP single or dual SIM variant?

Inhabitant
Message 9 of 83
5,261 Views
Message 9 of 83

Re: Problem with RGBC-IR and ToF sensor not reading and laser focus after 8.0 update

I have dual sim variant