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Problem after pie update, volume up not working

Learner
Message 1 of 53
4,625 Views
Message 1 of 53

Problem after pie update, volume up not working

Hi, i just got problems after android 9 update. 

I updated my xperia xz premium by Xperia Companion and since this, i can't use the volume up button, it also won't work in camera app, pressing it won't zoom. It worked like a charm on oreo, but now? Is anyone facing this issue?

52 REPLIES 52
Message 2 of 53
4,574 Views
Message 2 of 53

Re: Problem after pie update, volume up not working

Yes me though i am unable tadvise other than wait for next update :\

Enthusiast
Message 3 of 53
4,551 Views
Message 3 of 53

Re: Problem after pie update, volume up not working

I have the same problem 

Moderator
Message 4 of 53
4,532 Views
Message 4 of 53

Re: Problem after pie update, volume up not working

@Hana88 @lore22 @imustbepsychik

Can you test the button in Settings -> Support -> Tests -> Volume up button?



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Message 5 of 53
4,519 Views
Message 5 of 53

Re: Problem after pie update, volume up not working

@Quester

 

Hi Quester, That option has been removed and searching does not bring up anything relevant though I can safely say my volume up button does not work at all for any reason...

 

I have tried a factory reset but no change as expected. Appreciate any help, thanks.

Enthusiast
Message 6 of 53
4,508 Views
Message 6 of 53

Re: Problem after pie update, volume up not working

I tryed the test, and nothing happen. I can say that My button before pie work like a charm, and now is not.

I do a factory reset and format throught companion and nothing Change

Enthusiast
Message 7 of 53
4,504 Views
Message 7 of 53

Re: Problem after pie update, volume up not working

https://talk.sonymobile.com/t5/Xperia-XZ-Premium/My-sound-button-will-not-work/td-p/1281599

there was the same problem when xz premium was updated to oreo...
Is a software issue...

One time poster
Message 8 of 53
4,459 Views
Message 8 of 53

Xperia XZ Premium, system.ui and volume and power button issues after Android 9 update

I updated my brand new handset to Android 9 a few days ago, since then i keep geeting system.ui errors which eventuall restart my phone, my phone also becomes unresposnisve and I cannot use or select anything on the screen. Additionally my power button and volume keys do not work at all now.

 

I have completed a factory reset and i have also used experia companion to repair the software, neither have worked. I have spoken to the helpdesk and in accordance with their script have advised i send the phone back for repair. If i do this this will be seond time my handset has been back at the repair centre in a month! (1st time was unrelated issue).

 

This MUST be a software issue as the handset was aboslutly fine until the android update occured!!!

Enthusiast
Message 9 of 53
4,363 Views
Message 9 of 53

Re: Problem after pie update, volume up not working

The problem it's not solved even with the new . 33 update 

Highlighted
Enthusiast
Message 10 of 53
4,357 Views
Message 10 of 53

Re: Problem after pie update, volume up not working

Maybe i fix it. If you had enable The Bluetooth audio with a car or headphone... Try to reconnect the Phone to Bluetooth, and then turn down the Bluetooth volume down.
And after this, disconnect the Bluetooth and try the volume up