account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Phone App keeps crashing and rebooting the phone

Apprentice
Message 1 of 7
924 Views
Message 1 of 7

Phone App keeps crashing and rebooting the phone

Hello the phone App keeps crashing with no reason.

Sometimes (often) when i try to make a phone call, the phone freezes and reboots, it's not possible to make a call.

6 REPLIES 6
Genius
Message 2 of 7
913 Views
Message 2 of 7

Re: Phone App keeps crashing and rebooting the phone

@minifamilie I would suggest firstly looking at running the phone in Safe Mode first, this will determine if a 3rd party app is interfering with the process....let us know how you get on

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Talent
Message 3 of 7
906 Views
Message 3 of 7

Re: Phone App keeps crashing and rebooting the phone

You didn't do the '4k' mod no? Where the whole phone runs in 4K, instead of only in certain media. This would cause the dialer to crash the phone.

 

Or maybe a contact is corrupt?

Message 4 of 7
904 Views
Message 4 of 7

Re: Phone App keeps crashing and rebooting the phone

yeah, my bet is on resolution set to 4K at all times.
One time poster
Message 5 of 7
872 Views
Message 5 of 7

Re: Phone App keeps crashing and rebooting the phone

I guess you have update your phone's system

Adviser
Message 6 of 7
853 Views
Message 6 of 7

Re: Phone App keeps crashing and rebooting the phone

My XZ Premium did the same thing after changing to 4K all the time. Just download another dialer from the Playstore, it solved my problem right away. 

Highlighted
Adept
Message 7 of 7
843 Views
Message 7 of 7

Re: Phone App keeps crashing and rebooting the phone

If you dont want the dialer crashing then change the resolution to 1890x3360 instead of 4k.