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Oreo update broke my xz premium

Apprentice
Message 1 of 14
Message 1 of 14

Oreo update broke my xz premium

To all that have the xz premium please dont install the new oreo update it effectively takes 90% of user customization and throws it out the window. 

After the update i noticed i had less control of the layout of my device, decreased battery performance, intermittant wifi disconection, lesser image quality, the home bar is now locked so in essence makes the screen smallet and to top things off i cant get rid of notifications about background apps.

I dare not use the camera as i dread to think how they screwed that up.

Sony tech support say the only way to revert back to nougat is to void my warranty even though their update screwed everything up. Take responsibility for your actions sony and give users the freedom to revert back to a working version of andriod. Your flash tools completey wrecked my computer so not only have you screwed my phone up you managed to screw my pc up too!

I shouldnt have to spend two days getting your garbage software off my devices! Your customer support is appalling too, stop fobbing off your customers with garbage and fix your mistakes

13 REPLIES
Apprentice
Message 2 of 14
Message 2 of 14

Re: Oreo update broke my xz premium

Oh and while im at it, stop adding so much bloatware to your devices, your whats new is about as useful as a chocolate fireguard and should be able to be disabled. You also need to improve your release notes so customers know exactly how you are going to break their devices with your updates

Moderator
Message 3 of 14
Message 3 of 14

Re: Oreo update broke my xz premium

@Tsukassa

I didn't face those technical issues you mentioned when I upgraded to Oreo, but I did a clean upgrade by performing a software repair using Xperia Companion. Why don't you try it?



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Enthusiast
Message 4 of 14
Message 4 of 14

Re: Oreo update broke my xz premium

Did you see this?

A lot of people have these problems 

Who is responsible?

We trust sony

But they don't care

Enthusiast
Message 5 of 14
Message 5 of 14

Re: Oreo update broke my xz premium

 I have this problems and im very angry...

If they don't care about these problems i change my brand

I spent 800$ for what?! A lot of bugs!!!

Moderator
Message 6 of 14
Message 6 of 14

Re: Oreo update broke my xz premium

@Trane

That's true because most of the people will update over-the-air, and in case they had apps not optimized to work on Oreo they might get issues similar than this. Check other threads and you'll find other people saying that the update is great, speeding up their phones and prolonging battery life.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Enthusiast
Message 7 of 14
Message 7 of 14

Re: Oreo update broke my xz premium

Do you have dual sim?

Enthusiast
Message 8 of 14
Message 8 of 14

Re: Oreo update broke my xz premium

You think if i repair by sony companion

My device will be ok?!

Moderator
Message 9 of 14
Message 9 of 14

Re: Oreo update broke my xz premium

@Trane

You had your own thread, and I suggested that you do the repair and you accepted my solution. Now you're asking the same questions on a different thread?

 

YES, it should help. But wait to test before you restore all your apps.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Enthusiast
Message 10 of 14
Message 10 of 14

Re: Oreo update broke my xz premium

Dear

I did repair and i didn't get response 

I ask u again because im worry about wifi and battery problem 

I love this phone and these problems not good for everyone 

Ask u again, do you have dual sim?