account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Not recieving texts

One time poster
Message 1 of 3
83 Views
Message 1 of 3

Not recieving texts

Just bought a new phone and kept the same number now not recieving texts. I've completed a factory reset and deleted all messages but still not recieving them. Please help 😂

2 REPLIES 2
Message 2 of 3
76 Views
Message 2 of 3

Re: Not recieving texts

was your previous phone an iPhone by any chance? if yes, you'll need to deactivate iMessage in order to receive texts https://selfsolve.apple.com/deregister-imessage
Highlighted
Adept
Message 3 of 3
74 Views
Message 3 of 3

Re: Not recieving texts

When you changed your phone, did you also change your sim card to a newer sim card?

In that case it might be the reason that the old sim card is still set to primarily receive texts.

Then you need to open the phone app and dial *222# (followed by the green phone).

This should activate messaging services on your new sim card and allow you to receive texts.

 

Probably other providers use different dial codes. *222# at least does the trick for Telekom Germany.

If it doesn't work for you, you might want to call your provider and ask for the correct dial code 

to activate messaging on your new sim card.