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Tips & Tricks

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Not charging

SOLVED
Learner
Message 1 of 4
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Message 1 of 4

Not charging

My Sony Xperia XZ premium dual SIM not charging

1 ACCEPTED SOLUTION

Accepted Solutions
Message 4 of 4
1,235 Views
Message 4 of 4

Re: Not charging lighting icon on top of the battery


@Terry332 wrote:

the problem is that the lighting icon on top of the battery at the center of the screen with a red light on top of the phone keeps coming up an the phone is not charging


U have to take your phone to Sony service centre and do an inspection to check it's battery fault or not...  

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
1,274 Views
Message 2 of 4

Re: Not charging

Hi @Terry332, I am sorry to hear about this.

 

Are you charging your phone using a wall socket instead or using a computer

 

If the battery is completely drained I would suggest that you try to charge the device for at least 30 minutes. If the battery is drained, it may take up to 30 minutes for your device to respond to the charging. During this time, the screen may remain completely dark, not showing the charging icon.

 

Another good idea is to make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick.

 

It is recommended that you use a charger that is plugged into a wall socket instead of using a computer (and USB cable) to charge your device. You can also try different chargers or cables to see if it is the charger or the cable that is malfunctioning.

 

Another thing that you can try is to force a restart of the phone by holding the power key and volume up simultaneously for about ten to fifteen seconds or until you feel a slight vibration from the phone. No settings or personal data get deleted during a forced restart.

 

Try these measures and let me know how it goes!


Official Sony Xperia Support Staff


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Learner
Message 3 of 4
1,247 Views
Message 3 of 4

Re: Not charging lighting icon on top of the battery

the problem is that the lighting icon on top of the battery at the center of the screen with a red light on top of the phone keeps coming up an the phone is not charging

Message 4 of 4
1,236 Views
Message 4 of 4

Re: Not charging lighting icon on top of the battery


@Terry332 wrote:

the problem is that the lighting icon on top of the battery at the center of the screen with a red light on top of the phone keeps coming up an the phone is not charging


U have to take your phone to Sony service centre and do an inspection to check it's battery fault or not...