account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

No sound during video calling or loud speaker

Rookie
Message 1 of 9
2,324 Views
Message 1 of 9

No sound during video calling or loud speaker

When on video call I cannot hear the person on the other end. The is both when I call them and they call me. Also, when I put my phone on loud speaker during a call it doesn't work. Headphones work fine. Any ideas? 

8 REPLIES 8
Adviser
Message 2 of 9
2,294 Views
Message 2 of 9

Re: No sound during video calling or loud speaker

Do you have another device connected (Bluetooth)?
I have the same problem with an all-time Bluetooth connected smart-watch.
I 'blame' the application for not handling it correctly. ( It works for the phone-app when you want to use it as speaker-phone - you get the choice to select output)

Learner
Message 3 of 9
2,285 Views
Message 3 of 9

Re: No sound during video calling or loud speaker

Sake here. Aldo, my volume up Key isn't working. 

 

Really disappointed since pie update. 

Highlighted
One time poster
Message 4 of 9
2,732 Views
Message 4 of 9

Re: Android 9 Pie Sound Issue

Hi, I'm having literally no sound from any of my speakers, the microphone on my xz premium doesn't work, I can't play videos... Everything since my phone updated yesterday. 

I ended up with a phone that can't make a call, won't ring, won't play a video. I can't use whatsapp, instagram, calls... now I have a pocket sized typewritter, thanks Sony AWESOME 'xperia-nce'

One time poster
Message 5 of 9
2,131 Views
Message 5 of 9

Re: No sound during video calling or loud speaker

hi all. i'm face the same problem. did sony provide solution to fix this issue yet?

S08
One time poster
Message 6 of 9
738 Views
Message 6 of 9

Re: No sound during video calling or loud speaker

I also have the same issue. Loud speaker not during calls. Tried calling Sony, no use. Since the phone was bought before 1yr and 4months they are not even ready to fix it. Advised to take it to local stores since there is no Sony service center in our place. And no stores are able to fix it coz they don't do Sony mobile services. Doomed.. Poor customer service at Sony. 

One time poster
Message 7 of 9
438 Views
Message 7 of 9

Re: No sound during video calling or loud speaker

Same problem here... 

One time poster
Message 8 of 9
176 Views
Message 8 of 9

Re: No sound during video calling or loud speaker

I have the same issue since upgrade. I'm thinking of moving away from Sony unless they help with this! 

Regular
Message 9 of 9
128 Views
Message 9 of 9

Re: No sound during video calling or loud speaker

This is clearly a software problem. 

I can start a call and have sound.

But when I press the Speaker icon, the sound dissapears.

 

I can go and start any other app, and it plays sound on the speaker.