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NFC Issues on XZ Premium

SOLVED
Apprentice
Message 1 of 15
2,396 Views
Message 1 of 15

NFC Issues on XZ Premium

Tried reboot so safe mode. And it didn't work

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 11 of 15
2,708 Views
Message 11 of 15

Re: NFC Issues on XZ Premium

Hey guys, sorry for late reply. I decided to send in to Service Center to fix it and changed my NFC chip. Now is working normally.

14 REPLIES 14
Highlighted
Inhabitant
Message 2 of 15
2,362 Views
Message 2 of 15

Re: NFC Issues on XZ Premium

What issues are we talking about here? Come on people provide more information. 

Apprentice
Message 3 of 15
2,355 Views
Message 3 of 15

Re: NFC Issues on XZ Premium

So i'm trying to use NFC scan my Xperia NFC tag. I turned on the NFC but it just won't scan the tag and other NFC compatible device.

Genius
Message 4 of 15
2,340 Views
Message 4 of 15

Re: NFC Issues on XZ Premium

If the symbol for NFC is visible on the top of the homescreen there should not be a problem, do you have a case fitted that could be interfering perhaps, or try it in Safe Mode & see if it works.......let us know how you get on please 

Apprentice
Message 5 of 15
2,325 Views
Message 5 of 15

Re: NFC Issues on XZ Premium

Hi guys, so i just repair my phone with Xperia Companion and the NFC works

Sony Xperia Support
Message 6 of 15
2,308 Views
Message 6 of 15

Re: NFC Issues on XZ Premium

Hi @Froyo_Xperia, I am happy to hear that! Feel free to let me know should you want further assistance. Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 7 of 15
2,258 Views
Message 7 of 15

Re: NFC Issues on XZ Premium

Hi guys, after install some apps and my NFC doesn't work again. Tried booting into safe mode and use it, and it still doesn't work. Cleared data for NFC Service and NFC Extension

Sony Xperia Support
Message 8 of 15
2,246 Views
Message 8 of 15

Re: NFC Issues on XZ Premium

That sounds strange. Could you let me know what accessory or device it is that you are trying to pair using NFC with your Xperia XZ Premium? If you use any type of cover or case, have you tried removing it so that it does not interfere with the NFC sensor?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 9 of 15
2,237 Views
Message 9 of 15

Re: NFC Issues on XZ Premium

Tried removing case and it still doesn't work. The accessory i'm trying to scan is Xperia SmartTag and SRS-X5. Nothing happen when i try to scan them.

Sony Xperia Support
Message 10 of 15
2,205 Views
Message 10 of 15

Re: NFC Issues on XZ Premium

Do you make sure the NFC sensors are in direct contact, or do you keep them at a distance? Also, when you noticed this happened, was it right after installing some specific app or service that you can recall?

In addition, does it not react at all to the NFC tag, or does the phone give you a message that there was an NFC error?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.