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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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My phone has a green light but won't switch on this morning. I have tried the quick reset.

One time poster
Message 1 of 4
629 Views
Message 1 of 4

My phone has a green light but won't switch on this morning. I have tried the quick reset.

I have tried the quick resst but this hasn't worked.

3 REPLIES 3
Message 2 of 4
609 Views
Message 2 of 4

Re: My phone has a green light but won't switch on this morning. I have tried the quick reset.

Hi @jenny15 

 

So sorry to know that :/
The phone is unresponsive, is that it?

 

Are you able to turn off the device without the SIM card and/or memory card?

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face
Visitor
Message 3 of 4
537 Views
Message 3 of 4

Re: My phone has a green light but won't switch on this morning. I have tried the quick reset.

me too

Message 4 of 4
491 Views
Message 4 of 4

Re: My phone has a green light but won't switch on this morning. I have tried the quick reset.

Hi @marceloh and @jenny15 

 

Does the problem persist? 

 

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face