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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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My phone charges extremely slow

Learner
Message 1 of 5
1,188 Views
Message 1 of 5

My phone charges extremely slow

My phone start having this issue since the day before yesterday,the ampere jumps between 50mA-500mA,and I use the original charger and cable from the box and I've tried it on my XZ it works fine,what's wrong with my phone?Screenshot_20190409-213350.pngScreenshot of the ampere metre

 

4 REPLIES 4
Emperor
Message 2 of 5
1,180 Views
Message 2 of 5

Re: My phone charges extremely slow

@Marius412 

 

test a different wall charger

test a different usb cable

 

test the phone in safe mode 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 5
1,177 Views
Message 3 of 5

Re: My phone charges extremely slow

Thanks for your reply

But I 've already test it with different charger and cable and it still happening in safe mode

Highlighted
Emperor
Message 4 of 5
1,175 Views
Message 4 of 5

Re: My phone charges extremely slow

@Marius412 

 

You could repair the phone with XC and report back.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 5 of 5
1,139 Views
Message 5 of 5

Re: My phone charges extremely slow

Same thing was happening with me until my xz premium almost gave up its is a motherboard related problem and I do not know what exactly is the problem but I have done everything replaced the charging port tested cables chargers nothing it just the beginning your phone will almost stop charging after sometime but there is a fix but it won't help you completely fix the problem since you are going to lose your device very soon try applying pressure at the bottom from the front and back where usb port is and let me know, but if your phone is under warrenty and you have sony support centre in your country take your device to them.