account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

LOW in call volume problem !!!

SOLVED
Highlighted
Message 1 of 9
4,021 Views
Message 1 of 9

LOW in call volume problem !!!

I have one xperia xz premium and now starts this problem, when i call someone and put in the speakers show very low volume, and i cant hear properly, someone can help me? 

1 ACCEPTED SOLUTION

Accepted Solutions
Message 7 of 9
4,532 Views
Message 7 of 9

Re: LOW in call volume problem !!!

@helikacarvalho did you peel off the protective plastic layer on the screen that comes with the device? I'm only asking because some time ago someone didn't remove it and it covered the speakers, causing the speakers to sound muffled...

8 REPLIES 8
Emperor
Message 2 of 9
4,016 Views
Message 2 of 9

Re: LOW in call volume problem !!!

@helikacarvalho

 

just to clarify the low volume it's only with loudspeaker but with the ear-speaker it's fine?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 9
4,014 Views
Message 3 of 9

Re: LOW in call volume problem !!!

Yes, the loudspeaker is very low, bu when im watch videos on YouTube the speakers its normal, just the loudspeakers on calls

Emperor
Message 4 of 9
4,010 Views
Message 4 of 9

Re: LOW in call volume problem !!!

@helikacarvalho

 

That's quite odd, could you test your phone in >>> safe mode and report back?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 9
4,001 Views
Message 5 of 9

Re: LOW in call volume problem !!!

Same problem, i dont know how to fix

Message 6 of 9
3,975 Views
Message 6 of 9

Re: LOW in call volume problem !!!

its either you didnt turn the volume up or the other person's phone fault.



Sony XZ Premium,Samsung S9 Plus and iPhone X.
MDR-Z1R,ATH-MSR7 and V-Moda Crossfade Wireless.
Message 7 of 9
4,533 Views
Message 7 of 9

Re: LOW in call volume problem !!!

@helikacarvalho did you peel off the protective plastic layer on the screen that comes with the device? I'm only asking because some time ago someone didn't remove it and it covered the speakers, causing the speakers to sound muffled...

Message 8 of 9
3,962 Views
Message 8 of 9

Re: LOW in call volume problem !!!

I did, i had to peel the plastic inside the screen.. Maybe the plastic glued some how

One time poster
Message 9 of 9
1,358 Views
Message 9 of 9

Re: LOW in call volume problem !!!

I have the same problem. I have checked all my settings, but when someone calls me, or I call someone, I can hardley hear them, my volume is up to maximum, but still I can't hear them. Have you found any help on this issue?