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Help cannot unlock my pattern

One time poster
Message 1 of 2
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Message 1 of 2

Help cannot unlock my pattern

Help something happened to my pattern it wont recognize my original one....i tried to lock it to get a new one but nothing happened!!!!! 

 

1 REPLY 1
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Sony Xperia Developer
Message 2 of 2
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Message 2 of 2

Re: Help cannot unlock my pattern

Hi @3khraims can you help me understand your problem a little better? Writing a problem description can be tricky so let me guide you with a couple of questions. 😎

 

Do you have a new XZ Premium?

 

> pattern it wont recognize my original one....

 

It's this the graphical screen lock pattern failing? Do you have pin lock or other things that might be of relevance, like using Bluetooth or position unlock features too?

 

> tried to lock it to get a new one but nothing happened!!!!

 

How did you lock and what is "nothing": It didn't lock, didn't unlock again or didn't request pattern input when unlocking?

 

If you go into settings and tap "screen lock" under security, it should ask for current pattern. How does that work?