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Frozen screen XZ Premium

One time poster
Message 1 of 3
Message 1 of 3

Frozen screen XZ Premium

Has anyone experienced, and hopefully fixed, their phone freezing on the lock screen. I can turn on and off but with 5 seconds it is frozen. I cannot access anything.

Very frustrating as the phone is 3 weeks old.



Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Frozen screen XZ Premium

Hi @Snow19, welcome to the community. I am sorry to hear about this.


Do you experience the same problem in safe mode?

Official Sony Xperia Support Staff

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Message 3 of 3
Message 3 of 3

Re: Frozen screen XZ Premium

I'm actually having this problem as well. And since it only happens once in a while to random apps, putting the phone in safe mode wouldn't help unless it's on safe mode for a whole week or even longer before you can notice any difference. But that kinda beats the purpose of using the phone during that week.  Very tempted to just do a factory reset and see if it helps, but that will have to wait.