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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Fingerprint and speakerphone

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Apprentice
Message 1 of 10
619 Views
Message 1 of 10

Fingerprint and speakerphone

Speakerphone stopped working a few months back, then last few days phone has been restarting randomly. Did a system repair with companion.  Speakerphone still doesn't work and now no option to add my fingerprint for unlock. Fingerprint management option has disappeared from the security settings.  

9 REPLIES 9
Emperor
Message 2 of 10
618 Views
Message 2 of 10

Re: Fingerprint and speakerphone

@Shychlo 

 

I'm sorry to hear that, could you test your device?


Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 10
607 Views
Message 3 of 10

Re: Fingerprint and speakerphone

Randomly the fingerprint mamangement has reappeared. 

 

Speakerphone still doesn't work though. Did the tests and my phone speaker is fine.   When I press speakerphone during a call it mutes it. 

 

Also my Google calendar events aren't there any more. I always save them under Google family so they should all be backed up but none of them are there. 

Apprentice
Message 4 of 10
595 Views
Message 4 of 10

Re: Fingerprint and speakerphone

Fingerprint scanner not working again and disappeared from the menu again. Restarted phone, its still not there. How can it just happen randomly? 

Apprentice
Message 5 of 10
592 Views
Message 5 of 10

Re: Fingerprint and speakerphone

Now fingerprint has reappeared. How is this possible???

 

Clearly some issue somewhere. Speakerphone still doesn't work 

Learner
Message 6 of 10
578 Views
Message 6 of 10

Re: Fingerprint and speakerphone

I have the same issue. Has happened after the last update. (March 2019) 47.2.A.8.24 

Phone is soooo unstable now. Fingerprint hardware is rarely available. The lag is ridiculous and randomly restarts 2-3 times a day.

Apprentice
Message 7 of 10
575 Views
Message 7 of 10

Re: Fingerprint and speakerphone

Yep mine has restarted 5 times today.  So buggy and laggy this last week or so and getting worse each day! 

One time poster
Message 8 of 10
568 Views
Message 8 of 10

Re: Fingerprint and speakerphone

Amigo buenas tardes  te comento que me sucede lo mismo, mi altavoz su3na muy bajito y la huella dactilar me dejó de funcionar de la nada y aún no se porque.

Friend good afternoon I tell you that the same thing happens to me, my speaker su3na very short and the fingerprint stopped working from nowhere and I still do not know why.

gt

Learner
Message 9 of 10
523 Views
Message 9 of 10

Re: Fingerprint and speakerphone

No response from any Sony techs ?

Apprentice
Message 10 of 10
521 Views
Message 10 of 10

Re: Fingerprint and speakerphone

Nope. I'm sending it for repair.