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2018-01-31 08:28 AM
My Xperia XZ Premium keeps dropping calls and when that happens, it displays the message "enriched calling.... has stopped".
Anyone experienced this?
2018-02-01 01:28 AM
Hi @Bali3, I am sorry to hear about this.
Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.
2019-04-05 10:05 AM - edited 2019-04-05 10:09 AM
All (and Sony Support)
I have just bought a Sony XC2premium March 2019.
I have used an Xperia Z5 for 3 years before giving Sony my confidence vote by sticking to the brand
The friggin phone drops calls
I have researched this a little and it seems to be an error in hand-over from 4G to 3G or 2G networks when you are in a call in a car on the move.
In my case what happens is that I can hear the other end crystal clear all the time, but the other end all of a sudden hear some sparks and then my voice is muted.
Theres is nothing I can do to un-mute except disconnect and connect again. Im located in Norway (just for reference)
This is most likely a software bug. So SONY Support please dont go on about restarting the phone or swapping SIM cards etc ..
This must be escalated properly and forcefully to R&D
We, want a SW fix urgently
The problem could well be a GSM compatability issue. Eg some basestations are running a SW version not compatibe with the phone.. However, SONY fix it..
2019-04-05 11:18 AM
I used to have this problem with my XZ Premium and it was so frustrating especially for business calls But after the most recent update that problem is now history
2019-04-08 10:40 AM
Hi Bali4, thanks for the info
I am running Sony SW Build number: 52.0.A.8.14 (Android 9)
Updated a few weeks ago nothing new from Sony at present
What build number are you running?
2019-04-09 10:16 AM - edited 2019-04-09 10:17 AM
It seems the problem can be resolved. I have not fully verified that the bug is gone but here is what you should do
- You have to reload the software onto you phone using this tool: Xperia Companion
- Connect with USB and select "Software Repair"
- This will install: 52.0.A.8.14.R2B
(Notice the last three letters R2B)
- The phone will be completly erased (factory reset)..
So this action is a right pain and forces you to waste lots of time.. But it seems to give you back a working phone...