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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Charging Problem

Regular
Message 1 of 8
1,230 Views
Message 1 of 8

Charging Problem

Phone starts charging after a wiggle 

7 REPLIES 7
Message 2 of 8
1,205 Views
Message 2 of 8

Re: Phone starts charging after wiggle

Hi @ZAIN9246  Slightly smiling Face

 

Can you please give me more details about the problem you´re facing?

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face
Regular
Message 3 of 8
1,201 Views
Message 3 of 8

Re: Phone starts charging after wiggle

My phone randmly stops charging and is charging very slow I'm using quick charge 3.0 I have to put the usb type c cable in a certain position to get my phone charging

Regular
Message 4 of 8
1,200 Views
Message 4 of 8

Re: Phone starts charging after wiggle

Now phone isn't charging at all

Message 5 of 8
1,194 Views
Message 5 of 8

Re: Phone starts charging after wiggle

@ZAIN9246 

 

Are you able to see if the USB-C port is damage? Or the pins in the phone and charger? 

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face
Regular
Message 6 of 8
1,192 Views
Message 6 of 8

Re: Phone starts charging after wiggle

Yes I did inspect the port it seem fine and unharmed.

Message 7 of 8
1,185 Views
Message 7 of 8

Re: Phone starts charging after wiggle

@ZAIN9246 

Have you tried with a different charger or cable?

 

If this doesn´t help, and you don´t notice any change, my recommendation is you to contact your local support team so they can assist you better and have your phone examined! 

 

Please, tell me how it goes

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face
Regular
Message 8 of 8
1,159 Views
Message 8 of 8

Re: Phone starts charging after wiggle

Update that I just found a way to charge my phone when I put pressure on that particular part <shown in the picture> of the phone with both of my thumbs from front and back my phone seems to charge fine but I have to put a lot of pressure.

 

P.S I dont know much about the hardware stuff but I just found that way while messing around with my phone

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